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DO NOT USE!!!
UPDATE: they have confirmed the issue is present, their responsibility and they have overcharged by more than $4000, its been almost a week and they are still refusing to process the refund. Paypal has reached out to them with a refund request which they are ignoring. The excuse they're using is that they need to go through and investigate the cause. As if it's our companies responsibility to be out of pocket while they investigate their issue without processing the refund. I cannot stress this enough, DO NOT USE THIS BUSINESS!!
We used AdRoll to gauge what type of traffic comes through. We opened a contextual ad campaign with a budget of $4.00 per day, over the course of two days. The AdRoll spent $4276.00
I reached out to the company to point out the error and they confirmed it was an issue. A few days later they still charged it.
I reached out again and raised a dispute through Paypal business but they refuse to process the refund. Paypal have sent the refund request and they are using excuses like our engineers need to look into the issue etc.
It seems they have done this before to others and will use any means necessary to scam you.
Hi Kaspar, thank you for sharing your feedback.
I want to start by sincerely apologizing for the experience you’ve had.
I’ve reviewed the latest status, and I can confirm that our Finance team processed refund on May 16th. If you haven't seen the funds yet, we recommend reaching out to your bank provider for more information on the transaction status.
We understand that this situation has caused inconvenience, and we're fully committed to making it right. To help ensure smooth communication, I’ve also sent you an email directly. I’d be happy to hear from you and assist further whenever you're ready.
Sincerely,
Tatiana
AdRoll has been a game-changer for our business! The platform makes retargeting effortless, helping us bring back lost customers and boost conversions like never before.
Why We Love AdRoll:
✅ Seamless Multi-Channel Ads – Run retargeting campaigns across display ads, social media (Meta, TikTok, Pinterest), and email—all from one dashboard.
✅ Dynamic Product Ads – Automatically shows shoppers the exact products they viewed, increasing engagement and sales.
✅ Easy Setup & Automation – Pre-built campaigns and smart automations save us hours of manual work.
✅ Powerful Analytics – Clear, centralized reporting helps us track ROI and optimize performance.
✅ Great Support – Their team is responsive and helpful whenever we have questions.
The Results?
Since using AdRoll, we’ve seen a significant increase in repeat purchases and a higher return on ad spend (ROAS). The ability to retarget across multiple platforms ensures we stay top-of-mind with potential buyers.
Final Verdict:
If you’re serious about recovering lost sales and scaling your marketing, AdRoll is a must-try. The free install makes it easy to get started, and the results speak for themselves.
As the sole marketing person at a small company I need to find the most efficient ways to market our products across different channels. Adroll provides us an easy way to set up web banner ads that can be set to retarget, reach lookalike audiences, or target based on demographics and interests. While they offer other functionality for email and social advertising, the ease of creating web banner ad campaigns has been most helpful to our small company.
this is a highly recommended retargeting platform... only issue is being in Australia there is limited support due to timezone differences. I still use it nonetheless.. but wish there was more dedicated support for AUS based clients
AdRoll has been incredibly helpful for our marketing campaigns. The platform is user-friendly and offers powerful tools for audience targeting, retargeting, and campaign optimization. It has significantly improved our ad performance and allowed us to engage with our audience more effectively across channels. The insights and reporting features are also excellent, providing clear data to make informed decisions. Overall, AdRoll has been a valuable addition to our digital marketing toolkit, and I highly recommend it to businesses looking to scale their online advertising efforts.
We're very happy with the app. Simple interface, effective results.
AdRoll is a game-changer for Shopify store owners! With AI-powered ads, dynamic retargeting, and multi-channel automation, it helps boost conversions effortlessly. Easy to set up, data-driven insights, and seamless Shopify integration make it a must-have for scaling your business. Highly recommended!
#AdRoll #ShopifyApps #EcommerceMarketing
We've been using AdRoll for a few months now, and overall, it's been a great experience. The platform is user-friendly, and the retargeting tools are particularly effective in driving conversions. Their ability to integrate with multiple platforms and provide detailed analytics has made it easier for us to measure campaign performance and adjust strategies in real time.
The customer support team is responsive and knowledgeable, which has been invaluable as we navigated some of the more advanced features. The pricing is competitive, and the return on investment has been solid for our business.
The only reason I’m giving 4 stars instead of 5 is that the conversion results are all over the place. One week it will be $12,000+, the next $3,000 with no rhyme or reason. Additionally, some of the customization options for ads could be more robust.
Overall, AdRoll is an excellent tool for businesses looking to enhance their digital marketing efforts. With a few minor improvements, it would easily be a 5-star service!
AdRoll's retargeting solutions have significantly boosted our sales by re-engaging website visitors who didn’t initially convert. The platform’s advanced targeting and personalization features ensure our ads are shown to the right audience at the right time. With AdRoll, we’ve seen increased ROI and a measurable lift in customer acquisition.
Easy to use and lots of resources to get what you need done.