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We have contacted the support team at T Lab twice now and on both occasions they replied almost instantly. Today Stoycho helped me resolve something within 10 minutes which I had been trying to do all morning. He is fast in responding and so helpful.
This translation app is just excellent in every way.
Really great app! Translation works super well and setup was easy. Support is super friendly an replies fast. Totally happy - perfect if you need a multilingual store!
Great experience using Translation Lab. Excellent support who were quick to reply to any questions I had and were very knowledgable on the whole platform. Easy to use and does exactly what is needed to localise your store in all territories. Highly recommended.
I have tried many translation apps, but I found this one to be perfect for my shop. When I had trouble translating a third-party app, the support staff, Ditar, quickly demonstrated his expertise and solved the problem. I felt very relieved to have such a talented and highly specialized person supporting me. I felt that I would be fine no matter what happened in the future. Thank you very much.
Amazing support. We had issues with some custom French translation in the theme and they were able to help us get them fixed. Highly recommend it! Merci!
Have been using this translate app for a while now, never had any issue.
Then I had a request for customization that needed coding knowledge I lack and their support / dev team helped me very quickly.
It used to be good and we tried their new version. We were charged for a premium suscription and got a terrible translation to Swedish because it was "AI". our chat gtp makes better translations than this. The result was that it took longer time to fix all the trouble caused by the poor translation than translating everything manually. The customer service refunded half of the price, but it was still comparable to the price of a month suscription to chatgtp.
Thank you for the honest feedback. We took it to heart and have since rolled out a new “Store Context” feature: you can now tell the AI exactly which products and industry terms matter (e.g. luxury bedding, pocket-spring mattresses). Combined with our upgraded GPT-4-based engine, this keeps key words like pocketfjädrar and hästtagel consistent across every page.
We have enabled the feature on your store and let you test translations (no publishing required) at no extra cost. Your input pushed us to ship this improvement, and we’re committed to making sure the results meet your standards. If you’d like to give it another try, just let us know – we’re here to help!
T Lab is the only app that allows you to translate your Shopify store directly and cost-effectively, with unlimited translations for up to 15,000 products. It's a powerful tool for SEO, and I highly recommend it.
Previously, we used other third-party apps, but due to higher costs and limitations that required frequent upgrades, along with a negative impact on our SEO ranking (related to URL structure), we started looking for an alternative.
I'm glad to have found T-Labs as a potential solution. We first tested the free version before upgrading to the paid package as a replacement for our previous apps.
In terms of pricing and support, I find both aspects reasonable. A great advantage is that they even helped customize the language switcher location, and our Shopify SEO ranking improved (also related to the URL structure).
As for support response times, it’s understandable that there may be some delays due to different time zones.
I've been using this app for many months now. It can take some time to get completely used to how it works but luckily the support is top notch. I have used the support chat over 30 times I believe and have been helped immensely by Stoycho and the other support members. I recommend this app for everyone who wants his/her website translated to many different languages. Once you get the hang of it it becomes really easy to use.