Facebook & Instagram

If you want dysfunctionality and almost impossiblity (ChatGPT is a brilliant support entity where it help one navigate the Meta mess and its systems) and you are okay with spiraling into exhaustion and going nutty as it relates to trying to get help with everything Meta shops, then you've landed on a great app. ONCE you do get someone, somehow Meta has managed to hire the kindest customer service reps who are sometimes great at being helpful, and other times - the wait - back and forth via email could take days.....or weeks. For a tech company specializing in social media and one of the wealthiest companies in the world, it's an absolute embarassment that they truly don't care about their business clients. I've chosen a succinct way of answering. Otherwise I could write an entire essay on the Facebook experience.

I've spent 2 years sending and uploading every single business entity and tax document we have in our possession and still cannot get the facebook and instagram sales channels linked up. This app doesn't work.

I really like interacting on Facebook, but the only thing that disappointed me was that I created a business account half a year ago to start selling online. However, when I set up the page, I was banned from the platform (before I started posting anything). However, I can't log in to this account, but the business page I created is still publicly available on the platform, including my website address. I created a new account and business page again, but the old page still exists! This makes users feel sorry and the brand is unprofessional! Why aren't banned accounts removed from the platform immediately? And what's the point of that? This is a kind of unprofessionalism for us, including the unprofessionalism of the brand, and the unprofessionalism of the platform, without stability and measures. I'm not denying the rules of the platform, but since the account doesn't comply with the platform rules and is banned, the platform should permanently remove the account instead of keeping it. This is not user-friendly to all users, creators, platforms. This not only temporarily uses space, but also misleads users into searching for an account that is basically impossible to be active. It doesn't make sense!

It is almost impossible to fix things through FB because their "help" processes are incomplete, don't cover all scenarios, and are buggy. E.G. I can't use my account because their verification forces my to verify myself through one path only. I can't complete this process because it only uses my OLD cell phone number. I can't login or run more ads because of this error AND there are no people to speak with and get help.

Terrible experience so far. Unable to get shop verified, but no details on why other that not meeting compliance requirements. No way to get support of an actual human, I'm fairly tech savvy but just being sent in circles. Incredibly frustrating.

The Facebook App on Shopify is a powerful tool that helps you connect your store to Facebook and Instagram. It simplifies product syncing, ad management, and performance tracking through the Facebook Pixel.

What I like:

Easy integration of products with Facebook and Instagram

Simplified ad management

Effective performance tracking for ads

Quick setup for Facebook and Instagram Shops

What could be improved:

The setup process can be confusing, especially if you manage multiple accounts

Limited customization options for the Facebook Shop layout

Customer support can be slow to respond

Overall, it’s a solid app for selling through social media platforms. Just be prepared for some initial setup challenges.

This app helps to simplify staying on top of your Meta Ads, which products are synced, and which are having problems. I do with it provided more specific information when it tells me "something is wrong."

Hello, I'm confused about why my Instagram and Facebook accounts are under review. It's been like this for quite a while, and I don't understand why. I am unsure how to correct whatever issue you think there is.

I have removed the man's swimwear from my store that you say is offensive! I don't understand what's offensive, as Facebook allows women's swimwear that shows much less! I want my restriction lifted from my account.

I can not get anyone to respond to me. I have already missed selling for Mother's Day, and now Father's Day is coming up. My account shows no problems, so why can't I remove my restrictions?!

App does not work properly. Items in shop show most expensive variants instead of cheapest. This is costing me sales. Have been trying to get help and no one from shopify or meta seems to be able to fix this.

It is crAPP! They need to include debugging tools into their shopify app connection to give better information about what is not allowing catalogs, meta accounts, and other linkages that are necessary to facilitate creating a working store! They don't want you to use your Shopify account, Meta wants you to use their product catalog and derive it all from them. I and many others have been unable to connect our stores for years! With an "S".