Facebook & Instagram

Dear Metas,

Despite making extensive revisions to my product descriptions—removing even legally permissible health claims—my products continue to be rejected. This has made it nearly impossible to advertise effectively on your platform.

I adhere strictly to Swedish regulations, yet Meta’s policies seem to prevent me from communicating any meaningful information about my products. If compliance means I cannot describe the benefits at all, I am left with nothing to sell.

As a result, I will be reconsidering my use of Meta as an advertising platform, as the constant rejections make it unreasonably difficult to conduct business. I would appreciate clear guidance on how to present my products without facing repeated rejections.

Very limited functionality and therefore not recommended to use. E.g. Draft Orders are tracked as conversions and therefore heavily impact ad results. All of a sudden, we had a ROAS of over 100.

It's all showing up as if connected and working. However, there is no shop showing up on FB and IG and after days of trying to work out why, there is no actual help available.

limited sections (just settings) also impossible to integrate with shopify and product sync errors IT DEFINITELY SHOULD BE IMPROVED

Facebook is a multibillion dollar corporation but my META-VERIFIED account constantly gets flagged as a BOT account?? Out dated buggy features, staff have no idea how to help, I'm unable to submit information , unable to connect a Facebook page to my ad account and support tells me to wait, i wait and repeat and problem still occurs and they have no idea how to help. What a joke of a company.

Managing my apparel brand shop on Facebook and Instagram has been a frustrating journey, to say the least. For the past four years, I've faced constant challenges connecting to the shop and maintaining its functionality.

One of the biggest hurdles has been resetting my Facebook password for the shop account. No matter how many attempts I make, I never seem to get it resolved. The lack of a clear or straightforward solution has made it feel like an ongoing hassle, with issues cropping up time and time again.

These technical difficulties have taken away valuable time I could be spending on growing my business, connecting with customers, and creating new products. I’m still looking for a lasting solution but have yet to find one that sticks.

If anyone has successfully navigated these issues or knows the best approach to resolving them, I’d love to hear your advice!

Ingenting fungerar och man får hela tiden felmeddelanden som:
"Sorry, something went wrong.
We're working on getting this fixed as soon as we can.

Go back"
Jag har spenderat timmar på att försöka lösa det, men hamnar bara i en loop av värdelösa hjälpsidor

facebook & Meta is really problematic and it's not working at all. my shop is in review for long time and I'm not able to install easy the pixel. relly convoluted even with integration.

I have changed addresses and provided proof of it, but it seems like this system does not get it. Now someone in an address that i have not lived for over 6 years will get my company mail and returns.

So very difficult to connect and set up pixels to work in the ads. Meta keeps circling in a loop to the Shopify page without actually connecting. Facebook ads support is unbelievably horrendous. I have no idea how such a big multi billion dollar company functions like this.