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This App sends an incorrect availability to the Merchant Centre if stock is zero, but the item can be backordered. Instead of sending BackOrder to Merchants Centre, the App sends IN_STOCK.
Hi, sorry this makes the app unusable for you. We decided to make the availability "In Stock" when you click "Continue selling when out of stock" because on your Shopify website, this shows up as purchasable to customers. This behavior ensures what we show on Google matches the purchase behavior website. Not all websites show Backorder status as able to add to cart like you can set up on your store, and other stores may set it up that this backorder status simply shows as In Stock to a customer, so in those cases, us setting the status as Backorder and not In Stock could cause confusion for a customer clicking through the product but not able to check out, as well as negative experiences on ad campaigns.
Basically, a merchant on Shopify settings "Continue to Sell" may mean the product is "In Stock", or "Backordered but Add to Cart" and we don't know. So we chose to go with the safest situation of "It's buyable, click this product" which ends up being In Stock in our database.
If you could contact our support team, I'd like to understand the implications of this a bit more. It obviously seems important to you so I'd like to determine how important it is what we start including "Backorder" instead of in Stock when quantity is 0 but "continue to Sell" is selected.
It was working fine until recently; my purchase conversion stopped tracking. GTM is not showing up on the post-purchase page.
I am also receiving an email to connect my Google account and Google Ads account, even though everything was already set up.
Additionally, there are no Google account and Google Ads account to connect. The app only has Google Merchant Center and Google Business Account available.**
I hope that helps! If you're still facing issues, it might be a good idea to double-check your settings or reach out to support for further assistance.
The app performed well during Q4, with solid sales driven by Google Ads. However, we’re now encountering issues where Google Ads prompts us to "Set up a Google tag," even though everything was previously configured correctly. Additionally, the app is now flagged as "unsupported by Shopify," which is impacting our business operations. Please address these issues promptly, as they are affecting performance.
Hi! "Unsupported by Shopify" is an old warning and has no impact on your shop. This banner was cleaned up before any impacts to any stores took place and will clear out shortly. There were some inherent changes to how conversions and tagging are accomplished across Shopify's websites, and the app has updated to meet those new restrictions, which is why you may see messaging to update your current tag methodology before it stops working.
É bem tranquilo, sem problemas com configuração, mais uma coisa que me deixou chateado é que quando precisamos de suporte, parece que o google esconde suporte, ai fala para postarmos na comunidade, mais não vou em comunidade, pelo fato de ter informações sigilosas, por exemplo os meus IDs de minhas contas no Analytics, Merchant e por ai vai.
Muy contento con la aplicación. Hay anuncios que tengo que mejorar para que sean visibles, pero por lo demás perfecto. He tenido alguna duda y el servicio de atención al cliente me lo ha solucionado en muy poco tiempo y exitosamente. Muchas gracias
"This app has been a fantastic addition to our workflow! It’s intuitive, reliable, and packed with features that help us stay organized and efficient. The integration with other Google tools makes collaboration seamless, and the updates keep getting better. Highly recommend for businesses or anyone needing a powerful, user-friendly app!"
5/5
Getting this configured with a brand account was a ton of trouble, but once it was working, it seems pretty slick.
I rate the app, but I have issues with the products I advertise on Google due to their categorisation. I'm a Home Brew Supply Store and some of my products are deemed to contravene Googles policies around alcohol.
I do not make of sell alcohol, only the ingredients to start making it.
Waste of time, constantly suspending my online shop, and no support to solve the problem.
i just linked google and youtube to my store for advertisement its good till now, will review again after output.