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Growave: Loyalty & Wishlist has been a fantastic addition to our store! We use only the wishlist feature, and it works flawlessly, providing a smooth and user-friendly experience for our customers. What truly stands out is their support team—always quick to respond and genuinely helpful. Even though we’re using just one feature, we feel valued as a customer, and that speaks volumes about their service. Highly recommend!
Dear ROSES AND LACE team,
Thank you so much for taking the time to share your experience with Growave! 🌟
We're thrilled to hear that our wishlist feature is delivering a seamless experience for your customers and that our support team consistently meets your expectations. Our team is committed to offering top-notch support and ensuring all your questions are addressed.🎉
If you ever need assistance, please feel free to contact us – we're always here to help you!😊
Warm regards,
Syrgak
Excelente soporte y atención al cliente. Nos ayudaron a personalizar el widget de reseñas para que se adaptara exactamente a lo que necesitábamos, incluso desarrollando un script especial para nuestro sitio. Siempre atentos, amables y rápidos en sus respuestas. Muy recomendados.
Hello, team at Regina Romero
Thank you so much for your kind words and wonderful review!
We're truly delighted to hear that our team was able to support you in customizing the review widget to match your needs perfectly. It's always our goal to deliver responsive, attentive, and friendly service, and it means a lot to know that we’ve met your expectations.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re always here to help!
Warm regards,
Saule
Customer Support Team
I love that I can manage review, wishlist and rewards in one single app. I like how it looks, the setting is very simple, however, I do hope there are more settings available on how the widget display on the website.
Hi Yang and the team at Forestwest AU,
Thank you so much for your kind and thoughtful review! 🌟
We’re absolutely delighted to hear that you’re enjoying Growave and finding value in being able to manage reviews, wishlist, and rewards all in one place. It truly means a lot to us to know that the app is not only working well for you, but also looks good and is easy to use.
We also really appreciate your honest feedback about the widget display settings — it’s suggestions like yours that help us improve and continue building a better experience for our merchants. I’ve shared your thoughts with our product team so they can take it into consideration for future updates.
Thanks again for being a part of the Growave family — we’re always here if you need anything or have more ideas to share!
Warmest regards,
Growave Team 💙
I'm extremely satisfied with this customer service experience. The representative was friendly, responsive, and very patient in listening to my concerns. They were able to quickly and accurately identify the problem and provide a helpful solution. The entire conversation felt smooth and respectful, making me feel truly valued as a customer. Every question I had was answered professionally and promptly, which gave me great peace of mind. Thank you for your excellent service—please keep it up!
Hello Goelia team 🤗,
Thank you so much for your wonderful 5-star review! 🌟 We're absolutely thrilled to hear that you had such a positive experience with our customer service team. It's great to know that our representative was able to assist you in a friendly, responsive, and professional manner. Your kind words truly mean a lot to us and serve as great motivation to keep providing the high level of service you deserve. We're always here if you need anything in the future. Thank you again for your trust and support! 💛
Warm regards,
Ainura
Customer Support Team
Very refreshing to have such rapid response from an ecommerce app/brand. Ayana, Zhoomart and the team were very helpful in walking me through some upgrades. Highly recommend Growave - very easy to navigate and nice clean feature.
Dear Tradies Gear team,
Thank you so much for taking the time to share your experience! 🤗
We’re truly delighted to hear that our team was able to support you promptly and that you’re enjoying the upgraded features and overall ease of use.
Providing timely, helpful assistance and an intuitive user experience is something we genuinely strive for, so it’s incredibly rewarding to know that this has been reflected in your journey with Growave.
Should you need any further assistance or have questions in the future, please don’t hesitate to reach out — we’re always here and happy to help!
Wishing you continued success,
The Growave Team 🌊
Hands down the best referral + review app on Shopify.
The software is powerful and super customisable, but what really makes Growave stand out is their team. Janat, Yzat, Kani and Vlad are absolute legends — responsive, helpful, and genuinely available 7 days a week.
They go above and beyond to tweak the features I needed for my referral and review flow.
If you’re looking for a clean, flexible solution with top-tier support, stop browsing and download Growave.
Thank me later ✌️
PS: Merci beaucoup Growave team !
Dear Raph at the Nordivie team,
Thank you so much for the incredibly kind words and glowing feedback! 🤗
It truly means the world to our entire team to hear that you've had such a positive experience with Growave.
We're lucky to have such a passionate and dedicated support team, and it’s always our pleasure to go the extra mile for our merchants.
Your recommendation means a lot, and knowing we've earned your trust and satisfaction is the best reward we could ask for. 💖
Merci beaucoup to you for being such an awesome part of the Growave community. 🙌
If there’s ever anything you need, we’re always just a message away.
Warmest regards,
The Growave Team
I've been using Growave for years to offer customers the ability to add photos to their reviews and for the loyalty program so they can earn points on purchases. I love the Wishlist feature too! It's easy to customize the widgets to be on-brand, and the team has been super helpful to even further customize my widgets! I've never had any issues with Growave messing up my store code and the widgets load quickly so as not to slow down the user experience. Over the years I've let go of many apps but never this one :)
Dear Daniela at the Suniela Beach team,
Thank you so much for your kind and thoughtful feedback! We're absolutely thrilled to hear that Growave has been such a valuable tool for your business over the years. 🙌
It's wonderful that our features have been helping to enhance your customer experience. We're also glad to know that our support team has been able to assist you with customizations to fit your brand perfectly.
Your satisfaction means a lot to us, and we remain dedicated to providing reliable service that ensures your store's performance stays top-notch.
We truly appreciate your continued trust and loyalty, and we're excited to keep helping your business thrive. If you ever need anything, please feel free to reach out. We're always here for you!
Thank you again for being such a valued part of the Growave family! 💙
Kindest regards,
Customer Support Team
UPDATE: The Growave Team has been amazing to help rectify this and assist with all setup. They've gone above and beyond to rebuild goodwill and create smooth systems going forward. So appreciated!
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First of all, the app itself seems great. We haven't launched it yet and are still setting up our program. However, this app does not have a "setup" mode. There is a big banner on multiple pages that says, "Action required - Growave is not activated." One would interpret this to mean that it's safe to set the app up and play with settings to see what works best for our shop.
Nope. Everything is live immediately. Growave emailed several customers that they earned points in a rewards system we haven't launched, and it requested reviews from people without permission, too. We're not even sure we want to use the reviews feature.
I was mortified and had to have Growave customer service send me .csv files of those contacted (because I couldn't even find WHO got emails). It was pure luck I discovered people had been contacted at all.
This is an embarrassingly huge flaw. I tested other apps before testing Growave, and those apps didn't reach out to customers without giving me a head's up, notification, or some sort of permission wall.
If there are settings in the backend that trigger communications, those need to be CLEARLY labeled. Because if "Growave isn't activated" doesn't actually mean "Growave isn't activated," then there is literally no way to know the customer-facing implications of simply creating a reward system framework.
Hello, Pintuck & Purl team,
Thank you so much for your updated review and kind words! 😊 We’re truly grateful for the opportunity to support you and ensure everything runs smoothly. It’s been a pleasure working with you, and we’re thrilled to hear that you’re satisfied with the setup and our assistance.
If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help!
Best regards,
Binazir
Head of Customer Support Team
Growave
A great app, and a great support team. We've used the application since we opened our physical and virtual doors. Seamless integration with our POS, and regular updates to the application included in the monthly fee.
Whenever I've needed support of migration support, it's been quick and carried out well.
Can't fault the app or the team!
Dear team at Sole Mate,
Thank you so much for the amazing review! We're glad to hear that our app and support team have been such a positive part of your journey since day one. It's great to know the integration with your Shopify POS system has been seamless.
We truly appreciate your kind words about our support, we're always here to help!
Thanks again for choosing us, and we look forward to continuing to support your business. 🩷
Kindest regards,
Janat
Customer Support Team
Very quick response to my problem. It was also solved immediately with an explanation of what I needed to do. I can highly recommend the customer service.
Hi Wisibricks.ch team,
Thank you so much for the wonderful review! 😊 It truly means a lot to us to hear that you’re happy with our app and the support we provide.
Your kind words made our day, and we’re incredibly grateful to have merchants like you as part of the Growave family. If there’s ever anything you need or any feedback you’d like to share, we’re always here and happy to help!
Wishing you continued success and lots of happy customers! 🚀
Best wishes,
Vlad
Growave Support Team