Shopify Inbox

Really helpful for live chatting with customers in need of help. I've used this app for several years and always get chats that turn into sales. I think making contact super easy for customers really helps them trust our site.

It's great that you can search your messages now, that wasn't always the case and presented a major issue. One thing that is a bit confusing is that notifications sometimes go to my personal email and sometimes show up in the Shopify mail, it makes it difficult to find messages at times since searches don't bring up the email.
It would also be great to have the possibility to have a link to all correspondence in the order itself, this would make it a lot quicker to access and avoid confusion.

This is a good app, many customers contact through it. It makes it easy to guide them. There is also a lot of potential for sales to increase on the online store.
AJN Books

Best Free Chat Support App

Shopify Inbox is the best customer support and AI chat app I’ve used. It’s completely free and perfect for website owners. Easy to set up, helps engage customers in real-time, and boosts sales. The support experience is smooth and professional—highly recommended!

This keeps all our communication in one place and is a great tool for hashing out details for custom pieces. The AI response suggestions are decent as well for quick communication about one off questions if needed.

I like the fact that the App knows when it's a Spam email and adjusts accordingly to keep my Store safe from those who want to try and do financial harm.

I also like the fact that the Shopify Platform is a one-stop shop for all my needs to make the maneuverings that make it much better easier and faster.

We get notified super fast and we love being able to communitcate with our customers in real time. We also appreciate knowing what products they have in their cart and what city they're contacting us from to help with estimating shipping costs.

Great little addition and easy to manage app. Would be even better if there was a notification of msg and how long they have been waiting. Highly recommend!

The AI is awesome, it reads the content of the website and creates automatic replies you can edit before sending. They are 90% correct.

The AI generated responses are actually useful and fairly accurate. It is even accurate when it responds to clients in my native language.