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Great app and AMAZING customer service/tech support. Katie and the Octane team really go above and beyond to answer any questions right away and help provide tech support for a successful set up. I have tried numerous apps to try and link my website to facebook messenger and this one is by far the best!
I think this APP has huge potential. Their customer support is awesome.
Unfortunately if your market is not English speaking and you need to be able to translate button texts into your own language, then this APP becomes useless because ist not possible. Many buttons and certain Bot texts are fixed and cannot be translated or customized. Are real pity and a huge disappointment for us.
Hopefully the developer will change this. Shouldn't be so hard and they would open the App to more markets and avoid disappointment of users who find that issue out after they invested time to install and test the Bot.
Great app. We use it to build a new sales funnel via quizzes. Very user-friendly interface and flexible settings. Excellent level of customer service! Leonardo quickly responded and politely answered all questions, even recorded an explanatory video :)
Effective and easy-to-use app. Really, great customer service! Specifically, Brandon is amazing!!!!!
Have not yet fully unlocked the potential of this app, but the Quiz builder is simple, yet powerful. It is a great tool to get leads in a fun, entertaining way. The support also is amazing.
Customer service is quick to respond but aren't quite across the Shopify platform, or just how eCommerce stores work. We intended to use their pop-up quiz but found it would take way too long to set up for stores like ours with 1000+ products. You need to select the products that match a selection of quiz answers manually, rather than being able to overlap collections or use tag-based filtering. We'd be back in a heartbeat if this was fixed.
Our account manager Beth has been fantastic with great support advising the initial set-up direction between our internal departments- from innovation, website dev team, creative and customer experience internal teams. We have seen an immediate ROI, the data has been valuable in creating immediate action items for marketing and merchandising teams, and has 5-figures in revenue within first 2-3 months of launching without any digital ad spend attributed to it. Highly recommend.
Amazing app, super easy to use, and driving conversion, boosted my AOV. The team is also super responsive and is genuinely invested in your success, can not recommend it enough.
We wanted to create a relevant shopping experience fueled by AI-tailored suggestions so Shoppers can shop with intention. Octane's ethos is what separates them from the pack. A product is only as good as its team - and this team focuses on intentional shopping journeys!
Excellent App, customer service is up there with the best I've come across. Easy to use quiz software, and the extra features available on the paid plan is worth it.
New to the app but everything seems excellent and the customisation options are better than i expected. The support staff are always on hand and have sorted any questions I had. Leonardo has been my main point of contact and he has been majesterial.
It is a really nice little app. You can collect some first party data, but also use it to streamline customers to the right products and much more. Great backend, all really intuitive. The support is very good also, always quick to reply and most issues are well documented in their help center. Shout out to Leonardo from their support team, he helped me a lot.
Love that this quiz integrates so seamlessly with Klaviyo. Makes it easy to segment my customers after they've taken my quiz. I've had a couple support issues come up, but Mark has helped get me back up and running.
Just got started with the app today and was looking for a customized solution and the support team gave me exactly what I needed to scale with an Octane AI Quiz!
Still building a monster quiz but Inna and Leonardo are helping me through it. Double whatever they are being paid or we riot... great service!!
I really enjoy this app the support is amazing! I has the pleasure of working with Leonardo. He answered my questions in a timely manner.He took time to make videos for my review. Thanks again Leonardo
Early days, but so far setting up an instore quiz has been very intuitive and the help chat on Klaviyo integration has been super helpful (thank you Leonardo!)
Very useful app especially in the cookieless age. The sooner you incorporate it the better you'll be. Exceptional customer service, they answer always very soon and are really helpful! Kudos to Leonardo!
Truly excellent customer service. The feedback received was well communicated, the response time was prompt but most importantly the challenges that I had were quickly resolved. I would like to thank Leonardo from Octane AI for his support & excellent service.
Absolutely a great App, with a excellent support team! Very hands on, willing to guide you through every step of the way. Leonardo, and Brandon have been very very responsive to help troubleshoot
So far absolutely loving this app. Needed some help and Brandon from support promptly jumped in to the rescue. If I could change one thing, I think the pro plan pricing is a bit steep for small businesses. Other than that, 5+ stars from us.
Great customer service. Leonardo was very supportive and specific with his explanations. Can't be more happier with the service and how it integrates will with other apps.
I just published a quiz embedded on my home page. The app was easy to use and Leonardo and Marc were extremely helpful and did some hand-holding when I needed it. Great customer service! Thanks so much! Looking forward to see the results!
Octane AI has been an incredible addition to our tech stack. We signed on with an account rep and it was the best decision for getting set up as soon as possible. The integrations, resources, and team at Octane AI exceeded our expectations. We love the conversational popup feature and how user-friendly the platform is. 10/10!!
Leonardo was super fast and super helpful right from the start. Early days for us on this app but so far so good
I am very pleased with Octane AI. The quiz, the popups, the CRM integrations... everything is top notch and easy as pie. In particular, the availability and communication of their customer support is OUTSTANDING. Brandon, my support rep, is always available in an ongoing chat, regularly checking in to see if I have questions, and responds within a short amount of time during the business day. That level of support is unprecedented!
This app is AMAZING! It does so many things! I use it to welcome my customers with a discount code, catch them before they exit, abandoned carts AND - I am working on a shop quiz to help my clients select the best product for them. Brandon is 100% absolutely amazing and has guided me through each and every process and answered ALL of my annoying questions. I am SOOO glad I ditched the other apps and found Brandon and Octane!
It's been a great experience from the tireless efforts of the guys at Octane. Whatever time it is when we're working on the shopify integration, Brandon, Mark and Inna have been giving their best. Really top of industry support from Octane with live people who care, compared to other big brand platforms where we have to face a wall of threaded emails. Good job and Kudos Octane AI!
Super helpful app at organizing engagement and generating leads that convert! Mark B was amazing at giving me a run down of the program and was detailed in what would work best for us! Thank you!
Great app and customer service especially Mark and Brandon. The onboarding call is particularly helpful as they can help you out live. Still exploring the app but so far, really loving it :)
I am using this app and customer service, specially Mark and Brandon are doing a great job helping me setting it up and explaining the features.
I've used this app before and recently came back to it since they added the Shop Quiz feature. Although I can't comment on the app itself since we are JUST starting to use it, I can say that the customer support gets an A+. Thanks for the setup help, Brandon!
Wow, this app is amazing. Came for the quiz function - stayed for the boat loads of other features and prompt customer service. Hats off to Brandon our Customer Success Specialist that helped us with this awesome app.
One month in and Octane has been absolutely amazing! This has been one of the best investments we've made in our company in a while. Our support person (on the Enterprise Plan) Erica K. is hands down the very best! She is super responsive, proactive, and constantly trying new idea to increase ROI. I can't say enough about Erica's support. I wish we would have switched over to Octane years ago. -Terrance
Poor customer service outsourced in Philippines. I tried the quiz module who does not have the features we are looking for. I spoke to Inna from customer service, who is terrible... Firstly, she has tremendous problems to understand advanced questions on the product. Secondly, when she does not understand, she stop answering the conversation and let our team in the dark. Incompetent from a to Z.
Octane AI's Customer Success Manager here, and I'd like to thank you for the honest feedback.
We're sorry to hear that you did not receive the support experience you were hoping for. We definitely appreciate the time your team took to try out our app and are interested in listening to any further feedback your team has for us.
We'll be reaching out in a follow-up and will be happy to answer any questions or concerns you have for Octane AI.
Octane has been nothing short of amazing for our business! The integration of FB Messenger marketing has given us a 5% revenue lift and subscribers are up over 40%. The support and guidance we receive are invaluable!
Love these guys! We mainly use their QUIZ functionality that brings us a ton of awesome data connected to new leads, skyrocketing the conversion with remarketing. Thanks Karolina for all the help and for learning Slovenian phrases to better understand our needs! You guys rock!
Loved the app. The Octane is a true partner and helping us to provide the better customer experience and drive increased revenue. We have seen a significant increase in our sales and customer's happiness as we can help our customers find the best product fit for them to purchase. Special thanks to Matt, Marina Perez and the whole octane team for the incredible support & all the awesome work you do! Whole team is really easy to work with, responsive, quick and always bring new good ideas ! We are so grateful for all of the support and help that the team at Octane has provided. It's a fantastic experience working with you guys. You guys are the best!
Massive value, incredible support. out of the box functionality, with a depth very few other plugins can challenge. The best bang for your buck.
Estou muito satisfeito com o suporte da Octane, em particular pelo Sr Aleksandar que tem me dado um excelente atendimento!
I'm very pleased with the support particularly. Aleksandar and other team members have been timely with detailed responses to my questions and have been very helpful. The product features and integrations are good too, and they seem receptive to product suggestions
Amazing app +amazing support. I had an issue with my apps Mark helps me to fix it. I need to reference matt provided me with tons of useful resources. I love using octane ai. thank for all your support and your effort
Amazing customer service - super quick replies! Thanks Katie for helping me out so easily :) can't wait to try this app more!
So far I'm still a newbie actually but I would like to provide a review first to encourage the great supporter from Octane AI, It's really helping me to take a look into the problem and pretty talkative in communication. Service is that the one I recommend! :))
Really great app so far! I have just started to get subscribers and the opt-in tools are really easy to work with. Great support and thanks to Aleksandar who helped me really fast
Amazing support team! five stars! Response immediately for any problems and solves immediately. great app and great function. i use it for connection with smile.io.
Really great customer service. Very fast and attentive and in addition to answering my question, they provided a screen capture video detailing how to accomplish what I wanted to do. Very impressed.
I’m just getting started using this app, but one thing I can absolutely rave about is the support. Aleksandar just spend a few hours answering my many questions and that kind of supports is simply amazing. Thank you!!
We've been using this app for a few months to help with capturing our abandoned carts. So far so good. Has made a difference in converting.
So far our experience has been great. Customer support and onboarding support are A++. The best part for us is the easy integration into our other systems.
Look, the support from Octane Ai is Amazing. If I needed understanding or such, they helped me out. So, if you have issues with making something work just ask them. They'll get you sorted out. I'm working on my things and they've made it so much easier. Thanks Octane.
Wonderful support and powerful and promising product with a lot of potential. I am hopeful of creating a large subscribers list and convert it.
A bit on the expensive side, but right now the best app on the market that executes Abandon Cart via Messenger.
Great app and customer service. I am a newbie in messenger marketing and Aleksandar supports me much when I have problems while using Octane Al
I'm new to Messenger Marketing and evaluated several SaaS solutions before choosing Octane AI. Within hours of signing up for the free trial, my son and I launched a Mother's Day FB Messenger Ad and with next to zero following (my son's business is brand new) and not very targeted traffic, he was able to gain many very qualified Messenger followers and an outstanding ROI. The high-touch approach seems to be a real winner and Octane AI is a great platform with excellent support. Thank you!
Great Facebook remarketing app.
Easy to handle with powerful features.
Aleksandar from the support team was very helpful and I look forward for boosting my ROI