Printify: Print on Demand

Terrible. cost me customer because the interface didn't work.

I am very dissapointed in Printify. They mailed my customer 500 t-shirts that were ALL damaged. I have not recieved a response from customer service and I have lost money on this transaction becuase of their faulty products. Very poor customer service and products.

Printify is garbage!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They cancelled my account without any warning...you can't get a direct answer from customer support! I had multiple orders that needed to be fulfilled and they left me holding the bag without any response.....I would not use this company to grow my store....they are inconsistent and their customer service is garbage....STAY AWAY FROM PRINTIFY ....Update 1/13/23 - I have submitted all documents to verify my account days ago. What I don't understate is why would Printify let me place multiple orders previously and not verify my account? Then out of the blue and without warning you ask me to send documents to verify my account!! I sent multiple emails with the required information to Printify... no one has responded to help me. When I talk with chat support they give me the same response..."They will forward my information to Merchant Support" .....WHAT???? No one can go into the system and look at my account to see what's going on??? REALLY??? Very unprofessional and complete chaos!! My customers have placed orders and my reputation is ruined because I can't see what is going on. I am an American merchant so my account should be easily verified.

Shipping times are ridiculous. Can take over a month to arrive in most locations. Utterly pathetic for such a "renowned brand".
(Update: my order took over 6 weeks to arrive....and I still have to go collect it - Printify is not worth it, an absolute insult to serious business owners)

Horrible, I have less than 100 total orders and have already had two misprints where the back of the design wasn't even printed. Ordered some items for myself and got them today, 2x2 stickers are washed out, tee graphics are wrong color, and the front pocket print is so blurry. I'd stay away from using this app despite all the great things people have to say about it.

probably some of the worst customer service I have ever had, I was informed a package shipped, but that's all.... When I asked when I'll see the full info for my customer, so I could get him an ETA, they said to wait a full 7 days after shipping, if the info's not there by then, contact printify again.

So we waited the full seven days, contacted them again asking for the shipping info, and again we were feed a line that it takes longer for that info to show, contradicting what the first rep told us, then a supervisor jumped in and said it could take even longer to get that info, and our package would arrive in November.

When I asked him how he knows the arrival time, as we haven't see a single thing on the tracking links provided, he didn't really have an answer... and repeated his lie to me again about it taking a month or more for it to arrive, when all we wanted was the tracking info for our customer.

Than I asked why a shipment from the US to Canada that shows being shipped, but has no tracking would take over a month to arrive? as well as pointing out and sending in screenshots from the first customer service rep we talked to saying contact them in seven days if the info wasn't there... I asked him who I was supposed to believe? because the answer changes every time i ask, that's about the time I was ghosted and stopped receiving responses from the "supervisor"

All we wanted was tracking info for our customer so he would know if what he ordered was going to show up in time or not to give as a gift, we never said I need the package to arrive now! etc. We just wanted to get a proper ETA for our customer. Why is that so hard? All we needed was an E.T.A.

UPDATE
We contacted the company our order supposedly shipped with and gave them the tracking number we were provided, they told us they have not received the shipment, and that there was only a waybill created in the system.

This proved that Printify full on lied to us about our shipment and the information we were looking for. When I provided them this information, and called them out on the lie... They stopped communicating with us. All this trouble just to get the proper shipping information for our customer.

Save yourself the trouble and use someone else.

I had 3 orders with them (immediately upon starting with the app) and the shipping was extremely unorganized (2 inaccurate tracking numbers and 1 order shipped without a tracking number). A customer asked why her order was taking a week and a half at that point. After an online chat and emailing, the issue wasn't resolved (and not one of the 4 people I emailed responded). I suggest (and did suggest during the chat) that they get accurate tracking numbers AND use them on ALL shipments. It seems like that would be a good way to take care of customers. After the first 3 orders where a debacle, I decided this is not a good app for business purposes and have moved on.

I used this app with my Shopify store. I received my first order on 1/16/19 and manually fulfilled it from my Shopify store. On 1/22/19 I emailed a screenshot of the order and inquired about shipment. They instantly passed the blame to me. No apologies for the system not syncing properly and no empathy for my customer waiting for her order. Now it's 1/28/19 and still no word on when the order will be fulfilled. My customer requested a refund and issued it right away.

I would NEVER refer this service to anyone, the customer service is awful! I would guess that there products are awful as well. Either way I deleted their product off of my website. I would rate them a "0"

UPDATE: Things have changed since this last update. It's MUCH easier to use. Seems to have more products. Im still unclear on the pricing. Below Printiy states, "You'll only pay for the products being ordered, and their shipping costs." Still unclear on that statement. Does that mean I'll only pay for the product (1) being ordered? In other words, I pay per item? Or I pay the full amount when I make my first sale? And is the shipping costs added to the sale price? I've sent an email and tried contacting a rep for this info. I haven't made a sale yet So TIME WILL TELL. An email from a real person explaining would be great. -5 are you kidding just to try the "New Rules" are I have to sign up and pay 299.00? Hardly. I already pay Plenty to Shopify. What the actual Heck. This service of Shopify is getting worse and worse. NEWBIES BEST ADVICE READ ALL THE REVIEWS if you have to pay to try DONT DO IT there are plenty of places shop around

After my last order ships I will be cancelling. I just opened my store and have had items lost in shipment, 2 customers waiting over a month for their products, 2 reprints on orders for quality. This affects the reputation of my startup and this is totally unacceptable fulfillment. I will be finding another POD distributer.