Reviews (4,850)

Overall rating
4.5
Counts per rating level
  • 74% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

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Merchants highly recommend this tool for boosting Shopify store performance, noting significant increases in sales and email subscribers. It's praised for its ease of use, intuitive design, and seamless Shopify integration. Key features include tracking email engagement metrics like opens and clicks. The responsive customer support, available through live chat and personalized Zoom calls, is also highlighted. Suitable for both small and growing businesses, it offers scalability and customization options.

May 20, 2025

Henry is our rep and he is awesome! We have had trouble with our website having a bot invasion which interfered with our email campaigns. Henry spent many hours helping us to fix our website to minimize unwanted visitors and subscribers. After months of working with our site I think we finally have it under control. The video chat support was really crucial to making Privy work for us.

Wilderness Poets
United States
Over 7 years using the app
June 1, 2025

We were looking to build up our business on Shopify. They gave the assignment to build to me, and I am a complete novice. I turned to Privy. Throughout our journey, I have always noticed and been intrigued by the tips Privy would send to us on how to build business. So, when I was given the task, I turned to Privy. I attended a webinar and made a call to renew our plan.
I was assigned a success manager named Henry. He has proven to be a breath of fresh air. He is informative, knowledgeable, patient, clever, and takes action and makes you take action. I love the support and will always stay with Privy.

CURLDAZE
United States
About 4 years using the app
April 23, 2025

Privy has been a great tool for our business but even more so is Henry Hakim our account manager. His knowledge, experise, and friendly personality was incredible. He was happy to assist, share key learnings and guide us into expanding our reach while protecting our domain! If you are new to Privy ask to work with Henry! He is the best!!!

BloxDirect.com
United States
Over 3 years using the app
March 25, 2025

We have been using Privy for some years now - both for pop-ups and emails. I have always found it easy to use and it allows us to grow our email list. Great help from Jose today with few ideas I needed help on.

BathLab.co.uk
United Kingdom
Over 2 years using the app
May 17, 2025

Privy is essential to my business. It offers a range of excellent tools which are intuitive to use. There is great customer service and I always recommend it to other small businesses.

The Moon and the Furrow
United Kingdom
Almost 5 years using the app
April 15, 2025

As always, Privy makes it easy to work with them! I've always found it easy to use and grow our email list. I needed help with a specific thing today and Jose was knowledgeable and I got it sorted in a few moments.

Leighelena
United States
Over 9 years using the app
April 8, 2025

David Sanchez was an immense help in setting up our DNS. He was incredibly professional, friendly, and always willing to assist. With his expertise, he guided us through the entire process quickly and efficiently. It was a pleasure working with him, as he took the time to answer all our questions and ensure everything was running smoothly.

I highly recommend David and his support. If you're looking for someone who truly knows their stuff and offers excellent customer service, look no further!

LanaLu Boys and Girls
Switzerland
28 days using the app
June 3, 2025

Privy is an amazing marketing tool. The platform is easy to navigate and get real time information and results. Our Customer Success Manager Henry Hakim is so knowledgeable. He is a great asset to the Privy team.

Maymay Made It
United States
About 6 years using the app
April 30, 2025

I’m totally not tech savvy and needed a little help so I reached out to support and JOSE hooked me up! He explained how it works and he even went the extra step and did it for me! He explained it so easily that I know I can do it on my own if I want to change anything up but IM GOOD! Customer service is extremely important and they nailed it with having Jose on the team!!!

Riri's Party
United States
7 months using the app
April 3, 2025

Privy has been a great tool to capture new email addresses. But more important than the app itself is the support. I can hop on to get chat support and everyone is super nice! If you don't have Privy, this is a *must add* to your store!

Fan Sparkle
United States
Almost 2 years using the app

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