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Hey there!
I really love how strict Privy is with their email policies, ensuring that the recipients are genuine and engaged. The customer support is also outstanding—special thanks to Uri from the team for his swift and helpful responses.
Great service! Karol helped me work through my needs to obtain what was required to offer sign-up discounts for my customers and set me on the path to setting up DNS settings. Vey patient when I am easily confused.
Pretty easy to use and when I had an issue, they fixed it quickly with no problems
Quick service via chat from Jose. Thanks for the quick assistance!
I talked to Jose M. today. He solved me problem and I'm happy. :)
Great support from the team after using the tool for the first time; Jose helped me fix my issues
Terrible terms and conditions and too expensive.
I subscribed for a $105 plan, it was working fine but I found similar apps are much and works the same. So I decided to unsubscribe it before they charge me for the next cycle, and they terminate everything instantly. While I had so many other subscriptions, usually they would still let you to use till the next cycle. This is the first time they terminate it instantly. I still have more than two weeks left , talked to CS, no help. They said it's in their condition, wasted my money.
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced with the cancellation process.
Our intention is to provide clear and helpful service to all our customers, and it’s evident that we fell short in your case. While our policy does state that subscriptions terminate immediately upon cancellation, we understand the impact this has had on you, especially with time remaining in your billing cycle.
We’re committed to resolving this issue for you. I have personally reviewed your case and will reach out to you directly, along with our billing team, to discuss potential solutions. We aim to ensure you feel valued and fairly treated, and we will do our utmost to address your concerns and find a satisfactory resolution.
Great customer service experience! Jose was fast at resolving my issue. Privy is an easy-to-use APP with good features and a simple interface. So far, we love working with it.
Jose M has been very helpful and patient with all my questions. He helped me step by step to solve my situation. Fast, knowledgable and professional. Thank you!
Also Karol helped me with my question in a very kind, fast and assertive way. Thank you very much!
Henry has a professional attitude and the service that Privy provides is excellent. Henry is knowledgeable, ready to work, and flexible. What more can you ask for as a customer? Thanks Privy!