
Re:amaze AI Chat Helpdesk
Galeria de imagens em destaque
Apoie os clientes mais rapidamente com chatbots de IA, chat ao vivo e um helpdesk multicanal.
Re:amaze combina chatbots de IA, chat ao vivo e um helpdesk multicanal para ajudar você a converter mais compradores e apoiar os clientes mais rapidamente. Gerencie e-mail, chat, social, SMS e chamadas em uma única caixa de entrada com ferramentas de CRM integradas. Use IA para gerar respostas, automatizar fluxos de trabalho e personalizar o suporte. Vincule conversas a pedidos, receitas, devoluções e avaliações—tudo em uma única visualização. Aumente o engajamento, economize tempo e mantenha os clientes voltando.
- Unifique e-mail, social, SMS, conversas por voz para todas as lojas em uma única caixa de entrada
- Gerencie, modifique e crie pedidos do Shopify diretamente no suporte ao cliente e chats
- Use IA para escrever respostas, construir chatbots, resumir e criar artigos de FAQ
- Automatize tarefas e padrões comuns com dados e regras para economizar tempo
- Pesquisas de satisfação, páginas de status, notificações push para manter os clientes engajados
Contém texto traduzido automaticamente
- Destaques
- Compatível com os temas mais recentes
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Funciona com
- Checkout
- smile.io
- klaviyo
- shipstation
- octane ai
- smsbump
- wordpress
Categorias
Mensagens em tempo real
Respostas automatizadas
Canais de vendas
Automação do fluxo de trabalho
- Resposta automática
- Modelos de resposta
- Respostas por IA
- Resumos por IA
- Venda de ingressos
- Caixa de entrada unificada
- Atribuição automática
- Acionadores baseados em regras
- Escalonamento
- Marcação com tag
- Detecção de spams
- Acompanhamento de pedido
- Notificações ao cliente
- Pesquisas de feedback
- De várias lojas
- Análises
- Relatórios
Preços
Re:amaze Basic
$29 /mês
ou $313.20/ano (economia de 10%)
$29 por usuário adicional da equipe. Opções baseadas em volume de tickets com usuários ilimitados e planos anuais disponíveis.
- Caixas de Entrada de E-mail Ilimitadas
- Integrações Sociais
- Chat ao Vivo e Chatbots
- Intenções de IA Treináveis
- Fluxos de Trabalho e Macros
- FAQ
- 1K Notificações Push Gratuitas
Avaliação gratuita de 14 dias
Re:amaze Pro
$49 /mês
ou $529.20/ano (economia de 10%)
$49 por usuário adicional da equipe. Opções baseadas em volume de tickets com usuários ilimitados e planos anuais disponíveis.
- Recursos Básicos +
- Multi-Loja
- Integrações de SMS e VOIP
- Visualização ao Vivo
- Relatórios Avançados
- Domínios Personalizados
- Página de Status
- 1K Notificações Push Gratuitas
Avaliação gratuita de 14 dias
Re:amaze Plus
$69 /mês
ou $745.20/ano (economia de 10%)
$69 por usuário adicional da equipe. Opções baseadas em volume de tickets com usuários ilimitados e planos anuais disponíveis.
- Básico + Pro +
- Relatórios de Equipe, Funções, Turnos, Dias de Folga
- Departamentos
- Pesquisas de Satisfação
- Histórico de FAQ
- Co-Browse
- SSO
- 2K Notificações Push Gratuitas
Avaliação gratuita de 14 dias
Enterprise Custom
$899 /mês
Entre em contato conosco para mais opções de preços e recursos empresariais
- Recursos Personalizáveis
- Preços Baseados em Volume de Tickets ou Anuais
- Serviço e Treinamento Práticos
- Suporte Prioritário Dedicado
Avaliação gratuita de 14 dias
Contém texto traduzido automaticamente
Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias. Ver todas as opções de preço
Avaliações (184)
Reamaze has been a game-changer for our Shopify store! As a growing business, providing fast and efficient customer support is a top priority, and this app has streamlined our entire process.
We attempted transitioning to Re:amaze CRM from Gorgias, hoping for better features and support—but experienced nothing but frustration and wasted resources.
Their supposed "AI" is incredibly ineffective. For ecommerce businesses with multiple stores and multiple languages, setup is an absolute nightmare. You have to manually program each store separately, spending weeks on something that other platforms handle seamlessly. The AI, in reality, has no intelligence at all, making this CRM useless if you're managing anything more complex than a single store in a single language.
Support was completely unhelpful and outright rude. Despite contacting them repeatedly, different agents provided responses that solved absolutely none of our multiple system issues. They repeatedly claimed they'd escalate my issues to their "top tier team," but weeks later, I’m still waiting for any meaningful solution or even a basic update.
We wasted considerable time and money on this platform. The glowing reviews elsewhere seem suspicious, as the errors we encountered were clearly issues on Re:amaze’s end, confirmed but never resolved by their own support team.
Avoid this CRM at all costs—it's a costly mistake.
EDIT:
You can see below they replied me 21 days after uploading this review. This is exactly the type of the support they offer. After a month you may receive an answer.
Hi there, thank you for the frank and honest feedback regarding your experience with Re:amaze. We will be reviewing your interactions with our support team to ensure that they are only ever working with our merchants in a way that is professional, courteous and friendly.
Additionally, we'll be working with our Product teams to identify and prioritize AI improvements to help us support the "intents" feature with more AI-elements and across multiple languages. It looks like our support team did follow up with our Engineering team and provide an update on all issues raised, but if you'd ever like to give Re:amaze another try we'll be standing by to offer a complimentary onboarding session and assist in any way we can!
An all encompassing app - minus compatibility with Whatsapp. It's been a great addition and has many useful features.
Their Customer Service is above and beyond fantastic. Every time I have a question I receive a detailed answer within minutes and they make sure to assist until the problem is solved.
We've been using re:amaze for about four years now and have been very satisfied so far. The ease of use and user-friendly interface is a great contributor to our CS efficiency, and it is well-liked by our agents due to this as well.
It goes without saying that a CRM should also provide great service to it's own customers. Special shout-out to Dakota and his developers, the support we've received from re:amaze has always been super!
This app lives in the stone ages. I asked TWO YEARS ago if they could sort their Shipstation integration to show orders most recent at the top of the list first, instead of oldest first. I'm not even a coder and I've done this in my own apps that use Shipstation, it's easy. But no, Reamaze apparently thinks it's perfectly normal to display orders from 2015 at the top of the list And finally what is prompting me to leave this review is I just asked how to filter for tickets with an attachment. You have to MANUALLY tag EVERY conversation, ugh. This is super basic. You also can't even merge a social chat with email... so the customer who messages you on Facebook first, but then sends an email afterwards... get ready to click back and forth through conversations to read everything and understand what's going on. Reamaze makes multichannel very difficult. There are several very basic things I've asked about over the years, and NONE of them have been implemented. And in my opinion the price is way too high for what you get.
Update, Sept. 6 2024: Thanks again for the feedback here - our Product and Engineering teams have recently released 2 separate updates for Re:amaze that have solved for your asks for ShipStation order sorting and searching/filtering based on the presence of an attachment. We hope this improves your product experience!
Thank you for the frank and honest feedback regarding Re:amaze and some of the features you'd like to see added to the app. We will be syncing with our Product team on each of these items (Shipstation order sorting by date, search/filter by if an attachment exists in the conversation, ability to merge Facebook messenger conversations with email conversations) to make sure that they're considered for future development.
While Re:amaze has continued to evolve to include new integrations and features like AI capabilities, there is certainly always more to improve.
Atendimento
O atendimento para o app é oferecido por Reamaze
Lançado
1 de abril de 2014 · Changelog
Em destaque
Mais apps parecidos


