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So impressed by the capabilities of ReBUY, and even more so by the awesome support we've gotten. Their support people walked us through the entire setup process, and even for trickier things we wanted to do, helped us find solutions. They also have the most comprehensive resource guides I've seen for a software company. It's been a great experience so far! Also shoutout to Lam, one of their customer service reps, for staying with us during setup for an extended period of time to make sure we had everything that we needed. A+++
Wow—thank you so much for this incredible feedback! We’re so happy to to hear that our team (especially Lam!) made your setup smooth and that our resource guides hit the mark 🙌 - Reach out if you ever need any help!
Really great app with so many useful widgets. Not only does it help boost AOV, but it improves our overall website experience. Customer support is always happy to help with any questions or customizations. Dante has been a great rep and I've really enjoyed working with him.
Thank you for sharing such a great review! 😊 We’ll be sure to pass along your appreciation to Dante—he’ll be so happy to hear that.
The help I received from technical support was spot on when I had an issue after updating my theme. The Rebuy app has also increased sales in our shop.
Thanks a lot for the kind words! 😊 So glad our support team could help you out and that Rebuy is making a difference with your sales. Give us a shout if you ever need anything!
My Launch Manager Monica did a great job answering all my questions and communicating our customizations needed. The Engineer, Steven, that worked on our site crushed it and well exceeded my evelopment customization expectations. The app started generating revenue for us upon the first day we launched it and I am hopeful it continues to grow our AOV and conversion rate.
Love hearing this—Monica and Steven will be pumped to know their work hit the mark! It's awesome that you saw revenue from day one 📈. Thanks for the feedback and for trusting us with your business.
Rebuy has a lot of functions. They pitched and sold me on their service and "Launch" package and after spending all that money, we found out our skus were not compatible. It was a frustrating experience but their customer relations people reached out and offered a refund - which makes all the difference. We're going to try and see if we can rebuild our checkout cart so it's compatible with Rebuy in the future.
We're really sorry to hear about your experience. It sounds like we missed the mark in getting everything set up smoothly for you, and that’s not what we want for our customers. We will be talking internally with the team to see what we can do to make things right, and we’ll be in touch directly via email. Thanks for your patience!
Some amazing features but customer service is completely useless. Spent an hour on live chat with someone who had no idea how to create a post purchase upsell offer.
Thanks for your feedback. We are sorry to hear about your experience with support — that's definitely not up to the standard we aim for. One of our leads has already reached out and will follow up to see what we can do to make things right.
UPDATE:
Rebuy was kind enough to reach out to us to help fix the issues we were experiencing. While this app didn't work out for our store in the end, their customer service is exceptional to ensure you are left feeling happy until it's resolved.
Thank you for taking the time to share this — your experience isn’t what we strive for, and I’m sorry to hear it’s been frustrating. It sounds like there were some gaps in our support and setup, and we’d really appreciate the opportunity to connect directly to better understand what happened and work toward a resolution. Someone from our team will be reaching out shortly.
We’ve seen a clear lift in AOV and conversion since installing Rebuy—honestly, the results speak for themselves. On top of that, the customer service has been beyond fast and incredibly patient. Anytime we had a question or needed support, the team was right there with helpful, thoughtful responses. Highly recommend.
We’re so thrilled to hear about the impact Rebuy has had on your AOV and conversion rates! 🎉 We love hearing that our customer service team has been there to support you every step of the way. Thanks for the high praise! 🙌🚀
Loved working with Maria! We are on a headless site and were experiencing many issues with Rebuy. Maria remained dedicated and had multiple calls with us (and our developers) in order to get everything functioning as it should. She's the only reason we remained on Rebuy during all the issues. We were very lucky to have her as our rep.
Wow, this is amazing to hear! Maria is truly a rockstar, and we’re so glad she could support you through the challenges and get everything running smoothly. We’ll make sure she gets the recognition she deserves—thanks for sticking with us! 🙌
The Anphonic team has been really helpful in driving AI-powered personalization through Rebuy. We've just installed it recently and are already seeing great results. Highly recommended it.
Awesome to hear you’re already seeing great results! 🙌 Thanks for the recommendation, and we’re excited to keep supporting you!