Rebuy Personalization Engine

Everything is usually pretty easy to set up and edit. Makes adding new features to our site a breeze! When I do run into an issue customer service help desk is great! You can easily talk to real people who are friendly and understand how to fix issues quickly. My chats often get send to Tom and he's wonderful.

We were looking for a flexible, powerful, all-in-one solution for CRO. After some research, we chose Rebuy. Immediately we were able to cut down on the number of 3rd party apps installed on our store. This helped consolidate billing (and save $), decrease complexity (only need to learn 1 tool), improve site speed (less 3rd party scripts) and ultimately, drive revenue for our store. Support is very responsive (shoutout Nam, Jason, Jane, Christian & Keri), docs are comprehensive and the platform is designed very well (modular widgets and data sources allow for flexibility). Post-purchase and cart/checkout upsell revenue alone justifies the cost. Rebuy continues to build new features and we're confident that they will be the right partner for the long term.

the app offers a lot of great features covering what Shopify does not offer, easy to use, no code needed, clear instruction docs provided. Even when you come across difficulties, their knowledgable dev and CS team are super responsive and helpful. Rebuy def. make us sell more!

Can be a little clunky to navigate which is probably the biggest weakness of this platform.

That said, it's by far the most powerful and versatile app on the market for all the things it does, with few exceptions.

And the real kicker is that their Customer Service team is genuinely one of the most competent and quick to reply that I've ever had the pleasure of leaning on.

This app is an excellent add-on for organising promo items, adding accessories and cross-selling. It is a bit complicated to work around if it's not something you do regularly (as a non-IT person) but the customer service online is excellent. Highly recommended.

Implementing Rebuy was daunting at first, but not once I started working with Dante - the experience and support has been excellent. He is super responsive and goes above and beyond where he can to make sure we get full use of the tool. As a non technical person, I really appreciate his attention to detail and his way of communicating all the features Rebuy offers me without making it too complex. He really demonstrates how Rebuy is a user friendly tool with lots of possibilities!

The widget is very easy to use and intuitive. When we have had some issues or unable to get a a feature to work, the support team has been great, providing very quick response and solutions, helping us create the necessary widgets to drive our promotions. Highly recommended!

We’re currently running Rebuy Engine across three different Shopify stores, and it has quickly become a mission-critical part of our ecommerce stack. With a catalog of over 30,000 SKUs, merchandising is no small feat—yet Rebuy makes it incredibly intuitive and scalable.

The cross-sell widgets, post-purchase offers, and bundling capabilities have delivered tremendous results. Conversion rates are up, AOV is climbing, and the experience feels tailored without being over-engineered. We’ve fully committed to Rebuy Search & Collections on two of our three stores, and the relevancy is absolutely on par with the best search and discovery platforms out there.

Support has been nothing short of stellar. I spend about a third of my time in the platform, so I’ve had plenty of opportunities to vet the support team—and they consistently deliver fast, insightful, and proactive help.

Rebuy is clearly pushing to become the only merchandising tool you’ll ever need—and from what I’ve seen so far, they’re well on their way. Highly recommended.

Amazing app to easily set up post purchase offers, cross sells, and other Rebuy widgets. They are constantly adding new features and have great support:)

Rebuy has been a great success for us and I would strongly recommend it. Alejandro and Aiman were very helpful getting us started, and every other team member ("Rebots") that I have interacted with have been excellent. This is a wonderful company that really cares about its employees and customers and I am very glad to have connected with them.