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the App broke my theme several times, when contact the support I was offered initial setup for 700$ something un acceptable. The App interface is heavily to understand and not intuitive at all. Overall BAD Experience and waist of time.
I’m sorry to hear about your experience—that’s not the standard we hold ourselves to. Our team will be reaching out to see how we can make this right. We appreciate your feedback and the opportunity to improve.
Their support is amazing, i was new to Rebuy and the support agent Jessica was patient, trouble shooting with me, and guided me to achieve what i needed!
Thanks for the wonderful feedback! We're so glad Jessica could assist you and guide you through everything. We’re committed to providing top-notch support and will continue to do so! 😊
Rebuy is a phenomenal tool for any store needing to unlock a lot of potential with a limited lift.
In beginning as a new eCommerce manager assessing your app stack for marketing enablement is always a first order of business. All businesses come down to the dollars and "sense"!
I was quickly introduced to Diana I, our account manager, who brought me up to speed super quickly. Between her and a past Shopify contact of mine who is also an account manager for them, Geoff B, both have fielded what I can only describe as borderline manic requests from me as I rapidly realized we needed to migrate to functions foundationally to truly unlock the power of the smart carts...and they've both been there every step of the way.
We absolutely love Rebuy and it's value far outweighs it's cost. Don't sleep on this one, folks. Their support is unmatched.
Wow, thank you for such an amazing review! 🙌 It’s incredible to hear how Rebuy has helped unlock potential for your store, and we’re thrilled that Diana and Geoff were able to support you every step of the way. We’re so glad Rebuy has been a part of your success. 🚀
We’re here whenever you need us—thank you for being such a fantastic partner! 💙
Christian and his team at Rebuy are beyond amazing! From start to finish, they went above and beyond to ensure that Rebuy was seamlessly integrated into my website theme. Their attention to detail, quick response times, and commitment to finding the perfect solution truly set them apart.
Not only did they help optimize the functionality, but they also provided invaluable insights to improve our upsells and customer experience. The level of support and expertise they offer is unmatched. If you're looking for a team that genuinely cares about your success, Rebuy is the way to go! Highly recommend!
We apologize for the difficulties you’ve encountered — this isn’t the experience we want for our customers. Our management team will be reaching out to you directly to ensure your concerns are addressed. Thank you for bringing this to our attention. 🙏
Fantastic app and we've only been using it a few weeks. More than that, their support (talkin' to you, Tom) is SUPER fast and helpful.
Love hearing this! Huge shoutout to Tom—he’s a rockstar and will be pumped to see this 💥 We're so glad Rebuy's already making a difference for you, and we're just getting started!
Love that I can use AI to drive merchandising decisions on my site. Support has been top notch whenever I have a question or need custom help.
My only feedback would be that the interface and customization can be a bit clunky for a novice. While functionality works perfectly, the aesthetics by default are very basic and require considerable CSS to stylize properly. If Rebuy was to add a GUI or Drag-and-Drop interface to stylize their widgets, this app would be perfect.
Thank you for sharing your thoughtful feedback—it’s great to hear that our AI-driven merchandising has been such a win for your site! 😊 We’re also thrilled to know our support team has been there for you when needed.
Your note about the interface and styling is super helpful, and we hear you on the challenges. A more intuitive, drag-and-drop approach is a great idea, and we’ll make sure your suggestion gets shared with our team. Thanks again for helping us get closer to “perfect”! 🚀
The support team is incredibly responsive and helpful! Great experience!
Thank you so much for the kind words! 😊 We're thrilled to hear you had such a great experience with our support team. We'll keep working hard to maintain that level of service!
The latest version actually updated their discounting to use Shopify Functions which makes this app usable so I recently reinstalled it.
The good. It does a lot in one app. GWP, Tiered GWP, Cross sells, Bundles, Post Purchase.
My main complaint that this app is not intuitive and although their support is responsive it does take a lot of time to get this app up and running the way you want. There is a ton of time spent on troubleshooting. I am still trying to get GWP to work. I am currently using a different app (that literally took 3 min to set up) for that because I am still working on getting it to work in Rebuy.
Another time suck is their inconsistent CSS styling across their components and carts. This means you will have to spend extra time writing CSS (hate!) making this app appear consistent across your website. When asked about this their support wrote:
"The widgets and Smart Cart just happen to have different styling. For instance, the line items are bolded in Smart Cart but items in widgets are not. Please note that we cannot provide support for customizations beyond the scope of Rebuy."
So my take is that app comes with a lot of functionality/stats but expect to also spend a lot of time on getting it right.
Thank you for sharing your thoughtful feedback — it really helps us understand where we can do better! 😊 We’re thrilled that you see the value in Rebuy’s features like GWP, tiered offers, and cross-sells, but we hear you on the frustrations with setup and styling. Making things easier and more intuitive is something we’re always working on, and your insights are invaluable.
We understand how time-consuming troubleshooting and custom CSS can be, and we’re sorry it’s been a pain point. I see you are still working with our team on some of your concerns. We look forward to getting things back on track for you and are happy to help with any other concerns or issues that may arise along the way.
The Rebuy app has a lot of great functionalities and the support is always very helpful and quick.
We love hearing this! 🙌 It’s awesome to know you’re enjoying Rebuy’s features and getting great support from our team. If you ever need anything, we’re here for you! 🚀
When I installed on my store, it did not work. It wasted two weeks of my time. The drawer cart is not compatible on every theme, in this case for our theme. On mobile browser, the drawer cart gets the entire page. I reached out to their team, they don't have an engineer to help. Their success team are wonderful, but they are not very good at coding or fixing behind the hood. Not recommending if you are using premium themes.
We’re really sorry to hear this was such a tough experience for you. While we strive to make Rebuy compatible across various themes, we understand how disappointing it is when things don’t work as expected. Your feedback about engineering support is valuable, and we’re always working on ways to improve theme compatibility and provide better technical assistance. If you’re open to giving us another shot, we’d love to make it right.