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This app will not work with any modern themes. Over 2 years since Shopify deprecated the 'include' tag and Bold havent bothered to update their theme.
Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. I can confirm our team is are looking into the issue and hopefully we will see this resolved this in the near future.
The app is great, works perfectly for the memberships. The support team is even better, they're fast and thorough!
Hi there; we're glad to hear you're enjoying our Memberships app to offer unique memberships to your customers! We pride ourselves in offering top-notch support, and are glad to hear that you were able to experience this. :-)
Please don't hesitate to reach out if you need anything else! We'd be happy to help again.
There aren't enough words to describe how thankful I am for this app and for Corey in customer support. He answered all my questions and made the learning process so easy! Great app! Great service!
I used the app to charge my VIP membership customers yearly. The Bold spe MO" is good apps horrid cust service." Its always a horrible experience . We increased our membership cost. Did not want old members affected- just new members charge the new price. Well our current members got a letter - stating they had 30 days to accept the new terms or their membership would cease. ( yes the one they paid for in full-- and who had 10 11 12 months remaining that they paid for) This should have been easily solved with a call- one email....But the way Bold works is you have to Beg to get a call--they say they will solve-- they email 24 hours later --- you respond then wait 24-48 hours for that answer.....then they respond and you respond and wait another 24-38 hours for their response. Its been over 14 days and my few clients ( imagine if it was hundred or thousands-- ) followed Bolds Solution and they are seeing that THEY HAVE TO PAY..... STILL even those that signed up 2 months ago for the full year AND PAID.
I reached out urgently again last night .....Its been a full work day- its almost 530 NO Response. Its simply not worth the having to deal with my clients on this issue for weeks . They right to be upset....and so are we . Heres my advice make your "VIP membership " a product with yearly recurring subscription. Since Im losing my current customers -- and must refund. Thats our start over plan for now.
Hello there, thank you for your feedback. We are so sorry to hear about your experience thus far. It seems the issue has been more complicated than we originally thought.
We'd love to speak with you over the phone so we can get this resolved once and for all. Please reply to our specialist via email as soon as you can to let us know if you'd be able to speak over the phone today.
We'd love to get this resolved for you and your customers without any further hassle. We look forward to speaking with you further!
Naman was amazing in helping me to finalise my membership. So knowledgeable.
Thank you Naman, for your assistance. ;0)
I had a problem getting the payment buttons to work, so I contacted support by email. They were quick to respond (I sent my message on Saturday and they fixed the problem on Monday). This sort of support gives me confidence in using their other products. Very pleased and relieved!
Irfan is the best rep at Bold, if you’re lucky enough to get him, no one else helped for weeks — Irfan fixed 6,700 product errors in less than 24 hours.
Irfan is amazing! Thank you Bold.
We are so glad to hear that Irfan was able to help you so effectively! We will be sure to pass along your kind words to him. Thank you for your feedback!
So far this app is working great, the Bold team was super helpful when I ran into some questions with Styling the forms. Saved me lots of time with my set up!
Great product. The service/support is beyond amazing (Thanks Peter!!!). Would love more expanded options for doing reduced price trials (vs the free trial option).
I have been extremely impressed with the level of support I have received with getting information and support. The level of communication has been fantastic (big thanks to Ben from Bold app support).
The layout of the app is clear and logically laid out.
I have enjoyed my overall experience so far and look forward to our working relationship :)
Many thanks again to Ben.
Also big thanks to Corey, you have been a great :) Corey has been very effective & efficient with replies, advice and problem solving.
Hans / www.smileytummy.com