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We ran into a problem and Bhumi was very helpful in navigating the solution.
Chintak quickly answered a question about membership fees that I have been searching hours for on my own. In case anyone else was wondering how to refund membership fees, you need to do it through Stripe. Thank you!
We're thrilled to hear that Chintak was able to help you so quickly! It's always our goal to provide excellent customer support. If you have any other questions, please don't hesitate to reach out.
Aman has helped us, and several other staff. Helpful in fixing any issues or bugs with the membership app. We've found it suits our purposes for a custom theme on shopify. It has had the odd bugs, but the staff help us fix this when they come up.
Great customer service!!!
The BOLD Member ship Liquid Installation guide is extremely disappointing. The instructions they provide often have significant coding discrepancies, with mismatched code and files that don't align with the Dawn theme. The only recourse is to contact their team for installation, which can take several days. I'm paying for a service, so why do I need to write code? Why doesn't the code match yours? And why do I have to wait 3-5 days? This is unacceptable
Chintak (CS Rep) was very fast to respond and knew his stuff. Great experience!
It's a great app to help simplify business and earn more capital.
Thanks so much for your kind review! We are so glad to hear that Bold Memberships is helping you earn more. This just makes our day!
I'll be honest - I have experienced a few technical issues with the Bold apps (about 5 issues over the period of 3 years - not bad). But at the end of the day they do exactly what I need for my business and I have not found a better option.
WHAT SAVES THE DAY IS THIS: The customer service and the live chat are tremendous. They are extremely helpful, quick, knowledgeable, and have helped clear up my issues every single time. They are also very pleasant to speak with even though sometimes I'm sure I have been less than pleasant myself.
Highly recommend, especially due to the great customer service.
Thank you so much for your kind review. This really made our day! It is exactly what we strive for. Our team is always here to help with anything you need, whether it's setup help, or a bump in the road, we are always happy to help! Our mission is your success. Thanks for choosing Bold!
The app delivers what it's meant to: Charge for a recurring membership + issue a monthly order for the generic item + control access to pages and collections.
Bold support is always one click away and they will dive into the details to answer your questions and fix things if needed.
Chintan was a great help in navigating the setup and features of the app. When in doubt, reach out to the support team!
Hello there! Thank you for taking the time to leave us a review. We're glad to hear that you've been able to use our Memberships app to create monthly orders for your paying customers, and show/limit certain pages to your members. We are always ready to assist however we can, so we're glad you have been able to access our support in order to get help with setting up the app, and learning more about its features!
Does require you to be somewhat tech savvy but customer service experts such as Guri can help you with anything you can't accomplish yourself
Thank you for the review! It can certainly be difficult to work with Liquid code, and we know not everybody has that coding or technical knowledge, so we're always available to assist with anything from the installation, to some simple code changes and custom CSS, and anything in between.
We're glad you were able to access our customer service team in order to get some help from Guri.