Seal Subscriptions App

Good subscription app. Does 99% of the things I want. The app support team has been really helpful with guiding me through setup and the development team is open to feedback to improve the app.

Solid entry level option, after other apps have gone enterprise and removed their small-business options.

I’ve been wondering how to offer subscriptions for a while and Seal Subscriptions offers streamlined, practical and economical solution. They also have excellent technical support. Highly recommended.

Great app for your store. Great customer support. I had problems with the name of the Subscription being translated correctly and Nathan was very efficient in establishing the cause of the problem and resolving the issue.
I have been using the app for a while now and think it is a great addition to any Shopify Store. Our customers can adapt subscription easily to their needs and the platform is very user friendly.

Contact is speedy considering it is a weekend. Advisor sorted me out in super quick time and it really was quite easy to set up a subscription model - especially considering I am not well versed in computer speak.

Works great,easy to get set up, and hasn't failed me yet!

Needed some time to figure everything out but even the free version is great for basic subscription offers.

We have been using Seal Subscriptions for a few years now. It is easy to use and our customers love having complete control over delivery scheduling and modifying products.

The software team at Seal was also very fast at assisting with a small update we required.

Great App and Great Support!

It actually works! I would say the initial interface is confusing, and I had trouble differentiating the subscription rules from actual subscriptions, but besides that it works great!

This app has been nothing but a headache since day one, even paying for the highest tier. Half of my subscriptions don't go through (customer support blames shopify, shopify blames the app)- the only fix is to cancel the current order and send a new subscription link to every customer this effects every month (they do advertise some thing you can pay for to 'help the payments go through- I shouldn't have to pay for another thing to fix the issues that should exist in the first place for an app I already pay for). It is extremely hard to use and confusing- the way things are worded are not user-friendly. There are only a few help videos online, which I did use, but there are no help videos for many of the issues I have come across. It's very hard to get in contact with support since they are in a different time zone, especially for time-sensitive issues that arise right before/at renewal time- if you're in the states, expect about 24 hours between each response- I usually email with the issue, a day later get a response asking questions, reply answering the questions, a day later get another response with more questions or possible fixes, reply that the fixes did not work, another day for another response, so one issue that should be resolved within a few minutes takes 3-7 days. Automations don't work properly- I just had over 250 subscriptions renew to the wrong product because the automation didn't go through, even though it shows fine on my end. The app uncancels and unskips randomly, and charges people when they have already cancelled, which means a lot of angry emails. Unfortunately, I will be moving to another app, because I am losing so much time to answer customer service emails and fix issues, and losing income because so many customers who no longer trust me because every renewal there are huge issues and I seem unorganized and confused (which I am).

The one good thing is customer service is always friendly, even if they can't usually help or fix my issues.