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incredible customer support
Hello there, thanks for your kind words.
We are happy to hear that your experience with our support has been amazing. Please let us know if there is anything else we can assist you with. :)
Sweetan | Client Services
Shogun
always super helpful fixing bog and small challenges i encounter on the way, having support from Shogun team gives me peace of mind as I am learning by doing and develop my website with more confidence. thank you, Shogun Team!
Thank you so much for sharing your feedback and leaving us a review. 😊
Please let us know if there is anything we can assist you with.
Sweetan | Client Services
Shogun
Super helpful and quick to respond!
Thank you so much for the kind words. We appreciate your continued support. Let us know if we can help with anything else in the future. :)
Sweetan | Client Services
Shogun
The landing page building works good. My issue is with the support and lack of transparency in fixing glitches and issues with the landing pages.
I reported a glitch in Jan 2024 (the team at shogun confirmed) which was affecting the conversion rate of my landing pages (variant buttons hover / focus / active style).
The support team kept saying "it is on the roadmap to fix" but now in July 2024, they just ignore my requests for updates.
It's disappointing that a good product is being shaded by a lack of transparency and communication.
Hi there, Thanks for leaving us a review and sharing your feedback.
I am sorry to hear that you did not have a good experience with our team. We always strive to offer our best services and I am happy to check on this feedback further, internally.
We apologize for the trouble.
Sweetan | Client Services
Shogun
Used this on Bigcommerce for years then moved to shopify. Better and less expensive alternatives like Gempages out there. Also, this will install a ton of code in your theme that you will have to remove manually if you uninstall it. Shogun did not respond to our numerous emails for help to remove this code. We eventually got rid of it all but beware if you decide not to keep using this.
Hey there, thanks for leaving us a review.
We are sorry to hear that your experience with Shogun wasn't a positive one. I do want to mention that Shogun is a solution provider with solutions such as A/B testing, Targeted Experiences, SEO, and AI. We aren't just a page builder. However, we are happy to hear you have found an alternative.
Also, every app adds code to the theme, that's how apps work. Our app installs minimal code to ensure your pages work, even when you uninstall the app. Our team responds to each and every email we receive, however, if you didn't receive a reply, could you share more details with our team at support@getshogun.com?
Our team will also be happy to provide you with resources on how to easily remove the Shogun code from the theme.
Thanks for trying Shogun.
Sweetan | Client Services
Shogun
Helped me fix everything I needed to get fixed
Hi there, Thanks for taking the time to leave us a review.
We are glad we could help. Let us know if there is anything else we can assist you with.
Sweetan | Client Services
Shogun
It is a good application and customer support is quick.
Hi there, Dan. Thanks for sharing your feedback in the form of this review.
We are happy to hear that you are having a good experience with Shogun as an app and with our support team. Please let us know if there is anything else we can assist you with. 😊
Sweetan | Client Services
Shogun
great customer service!
That means the world to us. Thank you so much for your kind words. ❤️
Sweetan | Client Services
Shogun
Best support of any app we've used. Thanks Andre and James!
Hey Kyle! Thanks for writing this review.
That means a lot and I am glad Andre and James could help. I will be happy to share the kind words with them and the entire team.
Let us know if there if anything we can help you with. 😊
Sweetan | Client Services
Shogun
Excellent support, very responsive and comprehensive feedback at any time of day :)
You guys are top-notch!
Hi Jeff! Thank you so much for leaving us a review and sharing your experience here. It means a lot.
I will be sharing the feedback with our entire team.
Please let us know if there is anything we can help with in the future. 😊
Sweetan | Client Services
Shogun