Rezensionen (2.097)
Anpassen
-
Nach Bewertung
I would recommend Shogun. Also the help is very efficient , they seem to quite fast problem solvers.
Thank you for the recommendation! We're so glad to hear our team was able to help efficiently — quick problem solving is what we aim for.
Don’t hesitate to reach out anytime you need support! :)
Sweetan | Client Services
Shogun
First of all, the shogun support team is super helpful, kind and fast. In page buildung itself, I never found a single thing they couldn't help me fix within a couple minutes. Huge props and thanks for that.
Page building and publishing couldn't be easier. If your shop needs high class content, Shogun is definitely your way to go! Gives you all the options you need (and even more) while perfectly adapting to your shopify theme.
Only downside we have is translating.
The connectivity with Shopify's own translation tool (Translate & Adapt) is really bad unfortunately and still the best one out there. Translating a shogun page in shopify is really painful and if you update a page, layout changes don't update to the translation. Only way to change a 3-lingual page is to publish a copy of the new page and translate it from scratch. which costs loads of time.
Not ideal for multilingual shops but still the best I've seen so far.
Really hope I can give an honest 5-star review for the shogun team one day. But the translation issue is a bummer unfortunately.
Thank you for the incredibly detailed and thoughtful review! We're so happy to hear that you’ve had a great experience with our support team — we’ll definitely pass along your kind words. It’s also great to know that Shogun is helping you build high-quality, on-brand content with ease!
We completely understand your frustration around translation and really appreciate you highlighting this. Your feedback helps us to continue improving the app.
Thanks again for your honest review — we truly value it.
Sweetan | Client Services
Shogun
Wonderful! The ease of use is great, but most importantly, the support is excellent. They responded in real time and solved my problem promptly.
That means a lot to us. Thanks for sharing your feedback.
Our support team is always here to assist you. Please don't hesitate to write back to us if you have any further questions. :)
Sweetan | Client Services
Shogun
Great customer support, very quick to respond and helpful with queries.
Hi there, thanks for leaving us a review.
We are always here to assist you. Please let us know if there is anything else we can assist you with. :)
Sweetan | Client Services
Shogun
The app is very easy to use and helps me create beautiful pages for my website. Customer service is excellent as well. My questions are answered quickly and I always receive a very thorough response. Highly recommend.
Hi, Kelly. Thanks for taking the time and sharing your feedback in the form of this review.
We are super glad to hear that your experience with Shogun and our support team has been amazing. I will be sure to share this with the entire team. 😊
Thanks for the honest recommendation, we appreciate your love and support.
Sweetan | Client Services
Shogun
Amazing customer service from Sweetan at Shogun. I emailed him with a problem 9:30pm and he got back very quickly with a series of responses that resolved the issue.
Thank you so much for leaving us a review.
I am glad I was able to help. Please let us know if there is anything else we can help you with. 😊
Sweetan | Client Services
Shogun
Sweetan is quick response to my enquire and helped me out
Hi there, thank you so much for your kind words.
I am glad I could help. Please let us know if there is anything else we can assist you with. :)
Sweetan | Client Services
Shogun
Very helpful support, and amazing features!
Hi there, Thanks for sharing your feedback in the form of this review.
We are super glad to hear that our support team could help you and that you are finding the features we offer, useful. 😊
Please let us know if there is anything else we can assist you with.
Sweetan | Client Services
Shogun
Great app, and even better support!
Hey there, Thanks for taking the time to leave us a review. This means a lot to us and we are super glad to hear that your experience with Shogun and our support team has been amazing.
Please let us know if there is anything else we can assist you with in the future. Thanks for the love and support. ❤️
Sweetan | Client Services
Shogun
Don’t even deserve 1 star uninstalled this after the free trial and still charge me
Hi there, Thanks for sharing the feedback in the form of this review.
I am sorry to hear that you feel you were charged after the free trial.
I would like to share some details about this, even though it looks like my colleague from the support team has already explained this.
You installed Shogun back in April 26, 2024. We offer 10 days of free trial and if the app is not uninstalled the monthly charges start automatically.
Our app wasn never uninstalled. It looks like you decided to close your store with Shopify on July 14, 2024. While the store was closed, the app was never uninstalled. Shopify suggests uninstalling any apps with monthly recurring charges to ensure you are not charged in the future. This is because if you reopen your store, the monthly charges for apps with recurring monthly payments will start automatically.
You reopened you store again on February 8, 2025 and when the store was reopened you were charged under normal behavior for how app charges work with the fact that the app is installed and active. The billing cycles are controlled by Shopify.
You uninstalled the app on February 8, 2025, which canceled the subscription and you reached out to our support team yesterday, March 13, 2025. This is when our team explained the charges and as an exception, processed a refund for the 2 charges you highlighted.
This is expected behavior for app charges and how billing cycles work when you close/pause and then reopen the store without uninstalling the apps with recurring monthly charges.
I have reached out to you via email to explain this and if you have any questions or doubts I will be happy to answer them for you. I will look forward to hearing back from you.
We appreciate your understanding.
Sweetan | Client Services
Shogun