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Used this on Bigcommerce for years then moved to shopify. Better and less expensive alternatives like Gempages out there. Also, this will install a ton of code in your theme that you will have to remove manually if you uninstall it. Shogun did not respond to our numerous emails for help to remove this code. We eventually got rid of it all but beware if you decide not to keep using this.
Hey there, thanks for leaving us a review.
We are sorry to hear that your experience with Shogun wasn't a positive one. I do want to mention that Shogun is a solution provider with solutions such as A/B testing, Targeted Experiences, SEO, and AI. We aren't just a page builder. However, we are happy to hear you have found an alternative.
Also, every app adds code to the theme, that's how apps work. Our app installs minimal code to ensure your pages work, even when you uninstall the app. Our team responds to each and every email we receive, however, if you didn't receive a reply, could you share more details with our team at support@getshogun.com?
Our team will also be happy to provide you with resources on how to easily remove the Shogun code from the theme.
Thanks for trying Shogun.
Sweetan | Client Services
Shogun
It is a good application and customer support is quick.
Hi there, Dan. Thanks for sharing your feedback in the form of this review.
We are happy to hear that you are having a good experience with Shogun as an app and with our support team. Please let us know if there is anything else we can assist you with. 😊
Sweetan | Client Services
Shogun
great customer service!
That means the world to us. Thank you so much for your kind words. ❤️
Sweetan | Client Services
Shogun
Best support of any app we've used. Thanks Andre and James!
Hey Kyle! Thanks for writing this review.
That means a lot and I am glad Andre and James could help. I will be happy to share the kind words with them and the entire team.
Let us know if there if anything we can help you with. 😊
Sweetan | Client Services
Shogun
Excellent support, very responsive and comprehensive feedback at any time of day :)
You guys are top-notch!
Hi Jeff! Thank you so much for leaving us a review and sharing your experience here. It means a lot.
I will be sharing the feedback with our entire team.
Please let us know if there is anything we can help with in the future. 😊
Sweetan | Client Services
Shogun
Super helpful team, great app! Even on the basic plan.
Thank you so much for taking the time and leaving us a review. We are happy to hear that your experience with Shogun and our support team has been awesome. Thanks. 😊
Sweetan | Client Services
Shogun
Near impossible to remove their code from your site if you don't want to use it. interface is much more clunky than they'd have you believe. Don't recommend.
Hey there, Taylor. Thanks for sharing your feedback in the form of this review.
It looks like my colleagues tried to help with this via email and have requested some help from your end. We need to collab access code to send the collab access request so we can check your theme files and help remove the code.
I want to let you know that when you uninstall our app, the code remains in the theme to ensure your pages that you edited and published with Shogun continue to work live. However, if you are not looking to use the app, we recommend reverting any imported pages before you uninstall to ensure they work.
I see you had 19 pages in Shogun and simply deleting the code would cause issue where the pages may lose the CSS or the formatting. Having said that, our team provided with the detailed instructions on how to remove the code, and have even offered to help further by deleting the code for you.
We request you check the email thread and help us with the collaborator access code so we can send the request and check the theme files for you.
I am not sure what felt clunky as I don't see any other support thread about the same. if you were facing an issue you could have shared the feedback with our team and we would have been happy to assist you. I do see you initially installed our app on April 13, 2020 and then reinstalled this month.
We will look forward to hearing back from you on the same email thread so we can help you further.
Sweetan | Client Services
Shogun
Very good customer service. Everyone in the team is very helpful with everything and responses are very prompt.
Thank you so much for the kind words! We're delighted to hear that our team has been helpful and responsive. Providing excellent support is a top priority for us, and your feedback means a lot.
Don’t hesitate to reach out if you ever need anything — we’re here for you!
Sweetan | Client Services
Shogun
Great help and quick response! Thank you!
Hi there, Asaf. Thank you so much for sharing these kind words and leaving us a review.
Please let us know if we can help with anything else. :)
Sweetan | Client Services
Shogun
Great app! Customer service is very helpful and quick to respond.
Hi there, Clement. Thank you so much for leaving us a review.
We are glad to hear that you are having a great experience with Shogun and our support team. We appreciate your kind words.
Please let us know if there is anything we can help with in the future. 😊
Sweetan | Client Services
Shogun