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Very helpful support, and amazing features!
Hi there, Thanks for sharing your feedback in the form of this review.
We are super glad to hear that our support team could help you and that you are finding the features we offer, useful. 😊
Please let us know if there is anything else we can assist you with.
Sweetan | Client Services
Shogun
Don’t even deserve 1 star uninstalled this after the free trial and still charge me
Hi there, Thanks for sharing the feedback in the form of this review.
I am sorry to hear that you feel you were charged after the free trial.
I would like to share some details about this, even though it looks like my colleague from the support team has already explained this.
You installed Shogun back in April 26, 2024. We offer 10 days of free trial and if the app is not uninstalled the monthly charges start automatically.
Our app wasn never uninstalled. It looks like you decided to close your store with Shopify on July 14, 2024. While the store was closed, the app was never uninstalled. Shopify suggests uninstalling any apps with monthly recurring charges to ensure you are not charged in the future. This is because if you reopen your store, the monthly charges for apps with recurring monthly payments will start automatically.
You reopened you store again on February 8, 2025 and when the store was reopened you were charged under normal behavior for how app charges work with the fact that the app is installed and active. The billing cycles are controlled by Shopify.
You uninstalled the app on February 8, 2025, which canceled the subscription and you reached out to our support team yesterday, March 13, 2025. This is when our team explained the charges and as an exception, processed a refund for the 2 charges you highlighted.
This is expected behavior for app charges and how billing cycles work when you close/pause and then reopen the store without uninstalling the apps with recurring monthly charges.
I have reached out to you via email to explain this and if you have any questions or doubts I will be happy to answer them for you. I will look forward to hearing back from you.
We appreciate your understanding.
Sweetan | Client Services
Shogun
Great app, and even better support!
Hey there, Thanks for taking the time to leave us a review. This means a lot to us and we are super glad to hear that your experience with Shogun and our support team has been amazing.
Please let us know if there is anything else we can assist you with in the future. Thanks for the love and support. ❤️
Sweetan | Client Services
Shogun
Good and quick support
Thanks for taking the time to leave us a review. We are happy to hear that your experience with ou support team was great.
Let us know if there is anything else we can assist you with. ❤️
Sweetan | Client Services
Shogun
I have been using this app for a couple years and have mixed reviews. I find this app to be nice for formatting a page with images and simple text, but full of glitches and so hard to use when you are creating a page with columns and lots of text with different formats, sizes, and links such as a "stockist page" It acts up like crazy and changes the formatting of the lines over and over to different options that were not selected. Adding a couple stores to my page is like a 45 minute venture to get it right. Plus the text formatting box pops up right over where you are working on the page so you often can't see what you are typing and formatting until you click away. I will likely begin to shop around for a new app when I have some time to invest.
Hi there, Corrine. Thanks for taking the time and sharing your feedback in the form of this review.
While I appreciate the feedback, I am sorry to hear you faced some issues with one of your recent pages with columns and other elements. I believe there is a better way to work on the page, assuming the page in question is the most recently published page.
I don't see a support interaction about the same either, please correct me if I am wrong. However, I have reached out to you directly and I would love to check this further for you.
I'll appreciate it if you could reply back to my email. Thanks.
Sweetan | Client Services
Shogun
It is very bad to use. After uninstalling it, it added a bunch of unnecessary template files to my website, which I cannot delete.
Hey there, Jason.
While we appreciate the feedback, I want to let you know that I found no support interaction about this. If you have any questions or doubts about the same our support team would have answered them and also guided you in the right direction for how to remove Shogun code.
Every app or a page builder app will require some additions to the theme in order for the app and the pages or the content to function. Shogun adds minimal files or code and that is to ensure your pages continue to work when the app is uninstalled, this is expected behavior. But, you can always follow the steps to remove the code without causing any issues.
As suggested, I don't see any support interaction from your end. You installed the app 6 days ago and uninstalled.
However, please feel free to write to us at support@getshogun.com or reply to my email and we can help guide you on how to remove the code from your store.
Thanks.
Sweetan | Client Services
Shogun
The Shogun page builder is easy and intuitive to use for making good looking blogs - but it certainly helped that a collegue made a 30 min tutorial for me. One small glitch is that it if you try to add too many elements before publishing sometimes they don't work. Having said that the results are infinitely better than using the blog function in Shopify. The other thing to notice is that the customer service is exceptional for third party software. They respond quickly and even follow up! Imagine that!
Thank you for sharing your experience! We're so glad to hear that Shogun has made it easier to create great-looking blogs. I am glad we could help with tutorials as well. 😊
We appreciate your feedback about the element limit before publishing, and we’re always working to improve stability and performance. It's fantastic to hear that our support team made a strong impression — we’ll be sure to pass on the praise. If you ever need anything, we’re just a message away!
Sweetan | Client Services
Shogun
James was helpful to helping my problem.
Hi there, Thanks for leaving us a review.
I am happy to hear that James was able to help solve the issue for you. I will be sure to pass the feedback.
Let us know if there's anything else we can assist you with.
Sweetan | Client Services
Shogun
The editor is very easy to use, and the features are great. Andre in customer support has helped me with every issue i've come across and has been a painless experience!
Hi there, Nate. Thanks for taking the time and leaving us a review. We appreciate your kind words.
Andre is indeed awesome and I will be happy to pass on the feedback. Please don't hesitate to write back if you have any further questions for us. 😊
Sweetan | Client Services
Shogun
Helpful quick responses
Hi there, Thanks for leaving us a review and sharing your feedback.
Our team will look forward to assisting you again in the future. Thanks for your continued support. :)
Sweetan | Client Services
Shogun