Shop

The technical support is quite abysmal. God forbid you have some 1-star archived reviews with your partner app (with issues already resolved with customers), they will cause a nightmare that is near-impossible to fix, as Shop will still reflect a negative rating, even once those reviews are permanently deleted. A true nightmare for Shopify's paying merchants. Be warned...

The experience was terrible.
Encountered a plenty of high risk fraudulent orders as soon as I opened it. Not only did I lose product, sales, but I was even charged a $12 processing fee per order?

Orders can't be canceled and even my bank account is under control
Not recommended at all

I am deeply disappointed and frustrated with Shopify's lack of effective security measures against fraudulent transactions. Recently, a customer made a purchase from my Shopify store, received the product and service promptly, and then falsely reported the transaction as fraudulent to their bank. Shopify did not flag the transaction as suspicious, and the customer's bank did not block their card either, yet they ruled against me. As a result, not only did I have to return the purchase amount, but I was also charged a $15 investigation fee by the bank.

Shockingly, the same customer exploited this vulnerability again just two weeks later, repeating the same fraudulent behavior. Once again, Shopify provided no warning or protection, resulting in another financial loss for me and another unjustified $15 fee.

In total, due to Shopify's inadequate security and the bank's oversight, I lost $230 in just one month. My store has been running successfully for seven years, and now I feel completely unprotected and vulnerable. This situation encourages dishonest people to exploit hard-working business owners like myself. I urge Shopify to strengthen their security protocols and protect their merchants from this type of blatant fraud and abuse.

Absolutely raging. My customers addresses are being merged with other postcodes when entering shipping address on this app. I have lost £200 of product being sent to incorrect addresses and my customers are raging. As am I. What you going to do about it? This is bad.

I've ordered phone accessories twice now and each time I was impressed. Love the sleeks designs and how quickly it arrived in Abu Dhabi

-Omar S., Abu Dhabi.

If I could give zero stars, I would. Their latest update is a complete disaster for merchants. I needed to charge tax on top of my prices for the USA, but thanks to their brilliant new system, taxes are now automatically deducted from my prices—completely eating into my margins.

I reached out for support 23 days ago. TWENTY-THREE DAYS. Multiple follow-ups, zero meaningful responses. Just a black hole of incompetence. How does a company running an e-commerce platform not prioritize fixing an issue that directly impacts sellers’ revenue?

I’m deactivating my shop and moving on. Shopify clearly doesn’t care about its merchants, only their own bottom line.

This app is great with exception of Shop Advertising campaigns, they offer campaigns base on the sale with a ROI that you select but it is a lie , as i just had a sale for $470 and they charge me $360 for advertising charges and my ROI was 2.5 . So $360 is not an ROI of 2.5 .They anwser that in the small letters the ROI is not guarantee and they will charge you what they want and if you cancel the sale they will also charge me the $360.

Very easy set up. This makes me extra passive income while I run my Shopify account.

Continuously charging my account. No person to speak to. I closed my account months and months ago and no one is able to help me and they continue to charge my account. I have tried emailing but it bounces back. I’ve tried speaking my with the AI chat and it won’t put me through to an actual person. This is ridiculous

Very user friendly and has a lot of different campaign options that hel drive branding and business. I plan on utilizing it more and learning all its capabilities.