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I am active as a supplier on Spocket and have had a very positive experience so far. The platform offers good visibility for my products and gives me direct access to a large number of retailers worldwide.
The upload process is clear, and communication with the support team has always been helpful and solution-orientated. I particularly appreciate the fact that orders are forwarded automatically and that the fulfilment process is efficient.
In the future, I would like to see even more options for customising the product presentation and better filter functions for retailers, but overall it is a recommendable platform for suppliers who want to sell professionally.
Thank you so much for your kind and thoughtful review! We're thrilled to hear that your experience as a supplier on Spocket has been positive and that you find value in our platform's visibility, streamlined fulfillment process, and responsive support team.
Your feedback about product customization options and enhanced filter functions for retailers is incredibly helpful — we’re always looking for ways to improve, and suggestions like yours guide our development.
We're grateful to have you as part of the Spocket community and look forward to supporting your continued success!Happy dropshipping!- Eleanor 😊
Customer service I would rate 10 stars, but product selection I would give a 4. Products are not always easy to find. I follow a lot of the viral trends on socials and I can't always find the products right away.
Thank you for your thoughtful feedback! We're so glad to hear you had a great experience with our customer service – we truly appreciate your 10-star rating! We understand that finding trending products quickly can sometimes be challenging, and we’re always working to improve our product search and selection. Your input is valuable, and we’ll keep working on making it easier for you to find the products you need. Thanks again for sharing your thoughts! Happy dropshipping!- Eleanor 😊
I have used Spocket for a while now. Usually, I have a good experience; however, I placed an order with a supplier, and the spocket system has duplicated the order 27 times leaving me out of pocket a lot of money as the transactions have all been completed. Money has been taken from my bank account! The customer service has been awful, and the only response I get from them is, "We've already reached out to the supplier and asked them to cancel the duplicate orders." This happened at the beginning of the week, and it's now the end with no clear resolution from Spocket. This should not be this difficult. I have now gone through PayPal to dispute the duplicates, as I'm still waiting for thousands of dollars to be returned to my bank account. There are also credit card and transaction fees that I doubt I will get back from Spocket.
Thank you for sharing your experience, and we sincerely apologize for the issues you’ve encountered with the duplicate orders and the resulting frustration. We understand how stressful it must be to deal with these unexpected charges and delays.
We take these matters very seriously, and we are genuinely sorry that our customer service hasn’t met your expectations during this process. Please know that we are actively investigating the issue with the supplier and working hard to resolve the situation as quickly as possible. Please send us a reply to the email sent you to. - Eleanor 😊
There's 3 things I love about Spocket.
1. The products. They are high quality and at a very competitive price.
2. The UI. The UI is so smooth making it product pushes so seemless. It's not like other clunky platforms out there.
3. Customer Service. You guys are awesome! Keep it up.
5/5! Would recommend 120%.
Thank you so much for the amazing review! 😊
We’re thrilled to hear that you’re loving the high-quality products, our smooth and seamless UI, and, of course, our customer service team (they’ll be so happy to hear this!).
Your kind words and support mean the world to us. We’re here to keep delivering top-notch service and tools to help your business thrive.
Thanks again for the 120% recommendation you just made our day! Happy dropshipping!- Eleanor 😊
Spocket has been the best help in launching my store. The platform is easy to use, the product selection is great, and the customer support team is quick and professional. Shipping is fast, especially to the US and EU, and everything integrates perfectly with Shopify. Highly recommended for any serious dropshipper!
Wow! Thank you so much for the amazing feedback! 🌟
We’re so glad Spocket has been a key part of launching your store. It’s great to hear you’re enjoying the ease of use, solid product selection, and seamless Shopify integration. And we’ll be sure to pass your kind words along to our support team they’ll really appreciate it!
Fast shipping and smooth operations are what we aim for, especially for our US and EU customers, so it’s awesome to know it’s making a difference for you. Happy dropshipping!- Eleanor 😊
I’m extremely disappointed with Spocket’s billing practices. I was charged multiple times within the same billing cycle – $59.99 for the Professional plan, then $99.99 for the Empire plan twice, without clear explanation. Shopify also charged me $99 separately, bringing the total to over 350 USD for a month.
When I contacted Spocket support, they offered only 3 months of free service instead of a refund, even though the service didn’t add value to my store. After I questioned this further, they stopped responding to my chat entirely.
I'm now seeing many other users reporting similar issues — unclear billing, overlapping charges, and dismissive support. I’ve had to escalate this to my bank to file a dispute/chargeback as well as Shopify.
Thank you for sharing your feedback, and we're truly sorry for the frustrating experience you've had with Spocket. We understand how concerning unexpected charges and a lack of support can be, and we sincerely apologize for the inconvenience this has caused.
Regarding the billing issues: multiple charges within the same billing cycle and confusion around plan upgrades are not the experience we aim to deliver. We’re currently investigating how this occurred in your account and reviewing our internal systems to ensure more transparent and accurate billing practices going forward.
We're also very sorry to hear about your experience with our support team. It's unacceptable that your concerns weren’t fully addressed and that follow-up communication stopped. We are actively working with our support leadership to understand what went wrong here and to improve the consistency and responsiveness of our customer service.
We value every merchant who chooses Spocket, and while we regret that we couldn’t provide the value you were looking for, we respect your decision to escalate the matter. If you're open to it, we'd still like to make things right and ensure a proper resolution. Please feel free to reach out directly at support@spocket.co, and a senior member of our team will prioritize your case.
Thank you again for your feedback, it's essential to helping us improve. - Eleanor
I love using Spocket. They have made adding products to my shop a stress free process. I especially love Eleanor from customer service. She was such a delight. She not only helped me revolve an issue I was having but also offered valuable information and advice to help my business succeed.
Thank you so much for your kind words! We’re thrilled to hear that Spocket has made adding products to your shop a stress-free experience. It’s great to know that Eleanor was able to assist you and provide valuable advice to help your business succeed. We’ll be sure to pass along your feedback to her! Wishing you continued success. We're here for you! Happy dropshipping!😊
What stands out most about Spocket is its ability to connect businesses with high-quality products from suppliers around the world, while offering fast shipping options through its US/EU supplier network. The user-friendly platform and the variety of products available make it easy to build a successful store, tailored to different niches. Plus, the option for white-labeled products is a game-changer for creating a strong brand identity! It's a fantastic tool for anyone looking to thrive in the world of e-commerce. ✨
Thank you so much for the kind words! We're thrilled to hear that Spocket has been able to help you connect with quality suppliers and build a successful store. We take pride in offering a wide range of products, fast shipping, and the option for white-labeled products to help businesses like yours create a strong brand identity. We're excited to continue supporting your e-commerce journey and can't wait to see all your success! ✨ Happy dropshipping!- Eleanor 😊
products on app is like other similar apps that all are free or have free plan, too bad thing is have NO ANY IMAGE SEARCH OPTION!!!
no any extra option and have no free plan, NOT RECOMMENDED
PS: Thank you for your reply. I appreciate you acknowledging the issues I raised. While I understand that Spocket aims to offer a premium experience, the current technical issues—especially the inability to import orders—are very disruptive to my business. I’ve already reported this problem to the support team, but it remains unresolved after several days.
However, I appreciate that after my review, the support team followed up and worked to identify the issue. I also accept the offer to explore the platform further and see how things improve. I’m hopeful that with ongoing improvements and support, Spocket will become an even better solution for dropshippers like me.
I truly hope Spocket can resolve these technical issues promptly. Features like image search and a smoother user experience are essential for busy store owners like me, especially since other platforms offer these at no additional cost.
Looking forward to seeing the platform’s progress.
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
We understand that many users appreciate features like image search and free plans, and your input helps us prioritize what to improve. While our app currently focuses on delivering, we’re actively exploring ways to enhance the user experience, including the possibility of adding an image search option in the future.
As for the pricing, we aim to offer a premium experience with dedicated support and frequent updates. That said, we truly value feedback like yours as it helps us better understand what users are looking for.
If you're open to it, we'd love to hear more about what specific features you’d find most helpful. You can reach us anytime at support@spocket.co - Eleanor
Love this app, has some of the best suppliers out there! It’s very easy to use and in my opinion has a good cost for it’s value.
Thank you so much for your awesome review! We're so glad to hear that you're loving the app and finding the suppliers and ease of use to be a great match for your needs. We also agree that the value is key, and we’re happy to know you’re getting the most out of it. Your feedback means the world to us, and we’re excited to continue supporting your success! Happy dropshipping!- Eleanor 😊