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Customer support is excellent! Worked with Miles and received the clarity I needed.
Thanks so much! We're happy to hear Miles provided excellent support and helped clarify things for you. We're always here if you need anything else! 😊
Still getting used to the app but Mason was a great help. Thanks!
Thanks for the feedback! We're glad Mason was able to help — let us know if you need anything as you continue exploring the app! 😊
Overall it is very easy to set up and it looks clean and modern. It works for us 95% perfectly. There are a couple of things I wish it did better like allowing users to add products to their existing subscription. If a person updates their email in shopify it does not update in subify. Support is quick. Overall I'm pretty happy with the app and it has increased our monthly revenue for sure.
Thanks for this amazing feedback! Understanding what exactly merchants need from a subscription app is crucial for us to keep making Subify better and better.
Great app for managing magazine subscriptions in Shopify. Would like to see a few more customization features for users but overall the team is very responsive, and committed to helping get you up and running.
This app didn't end out being what we needed, so I uninstalled it. But it's possible we will revisit using it in future.
Their customer service is fast and is the best part so far.
Je tiens à exprimer ma gratitude envers l’équipe de Subify. Le sav est vraiment génial et fait exactement ce dont nous avons besoin pour notre boutique. Malgré un léger délai, probablement dû à une forte demande et beaucoup de travail, je suis impressionné par leur engagement et leur dévouement à résoudre nos problèmes.
Le service client est exceptionnel. Ils sont non seulement sympathiques mais aussi très investis dans l’accompagnement et la résolution de nos soucis. Une mention spéciale à Sam, avec qui j’ai eu le plaisir de discuter. Il a été incroyablement utile, professionnel et attentif à mes besoins. Son aide a été précieuse et a grandement facilité notre expérience avec Subify.
Merci à toute l’équipe pour votre soutien et votre excellent service !
The staff are a great help and pretty quick as the app is okay but comes with limitations that are not explained properly at the outset. Its pretty good but you have to make some work a round's which seem simple but would have thought they could have had it covered. Haven't used it yet but will submit an update when i do.
The after-sales service is very good, a big thank you to Mason!
Good app, good customer service.
I wish they didn't have a ton of tiered pricing. I'm missing the analytics aspect but dont wanna upgrade.
Thank you for your positive feedback about our app and customer service! We're glad to hear that you're finding value in what we offer.
We appreciate your candid thoughts regarding our tiered pricing structure. Our goal is to provide flexible options that cater to a variety of needs and budgets. We understand, however, that this approach might not align perfectly with every user's preferences or requirements. Your input on the analytics aspect is particularly valuable, as it gives us insight into what features are most important to our users.
Please know that we continuously review our pricing and features to ensure that we're offering the best possible value and experience. We'll certainly take your feedback into account as we evaluate future updates and changes.
In the meantime, if you have any questions or need further information about our plans and features, please don't hesitate to reach out. Our team is always here to help and provide support where needed.