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Every product I ordered through ZenDrop is mediocre at best and often the description is a lie. I ordered a "premium leather jacket" which turned out to be vinyl, a "cashmere sweater" that doesn't feel like cashmere at all and nearly ordered "premium leather oxfords" that were vinyl uppers.
When I asked for a refund they refused. Don't use this company
5 day refund policy + unreasonable customer service meant I was charged and refused a refund for downloading the app for about 20 minutes while I was showing someone... Free plan available? Not so sure.
Sorry to hear about your experience. We understand your frustration and appreciate your feedback. We'll reach out to you as soon as possible to assist you further.
Scammers! DO NOT USE! I installed the app with the promise of 7 days FREE Trial, but as soon as i linked my first product they charged me and refused to refund! I only found out when i saw the bill from Shopify that says:
Zendrop - Dropshipping & POD (Uninstalled) $29.00
Then i contacted them, but they REFUSE to refund on the ground that "5 days period for refund request expired".
How can i not miss the 5 days period if i never expected to be charged in the first place!!!
I'm going to report that scam crocks to Shopify
We're really sorry to hear about your experience — we understand how upsetting and frustrating this must be. That’s absolutely not how we want anyone to feel after using our platform. We take concerns like this seriously and will reach out to you immediately to review what happened and do our best to make things right. Thank you for bringing this to our attention.
Zendrop charged me twice for the Plus plan and then downgraded my account to Zero. I received no features I paid for. Support ignored me until it was “too late” to refund. I was promised benefits and got nothing. Terrible support, broken billing system.
We’re truly sorry for the experience you’ve had — this is not the level of service we aim to provide. We understand how frustrating and disappointing this must be. We’ll reach out to you right away to investigate what happened, address the billing issue, and do everything we can to make things right.
If I could give this a 0 stars I would. Within 10 days of having the app I was charged more than $140 in some sort of subscription charges, before I’ve even made a sale!!! I’m absolutely livid and demand a refund please
We're truly sorry for the frustration and unexpected charges you've experienced. That’s definitely not the experience we want for you. Please reach out to austin@zendrop.com so we can have your account checked and help you further.
The app would not let me cancel my subscription. Even after going to their help center and typing in "how do i cancel my zendrop subscription" the top article read "how to upgrade my subscription" The app took 60 dollars from me and I didn't even use it. Total Scam
We're really sorry to hear about your experience. Please reach out to austin@zendrop.com so we can check your account and assist you further.
The processing time is longer than before and the missing item still not yet resent to client. If they don't improve their service, we will consider other supplier.
We understand your frustration and sincerely apologize for the delays. Your feedback is important to us, and we’ll make sure to share it with our team. We’ll also follow up on the missing item and do our best to resolve this as soon as possible - expect an email from us.
Extremely small product selection, insane shipping times and shipping costs and they're constantly trying to upsell other services (discover winning ads with this, become a master trader with that etc.). They don't offer any chat/help, all in all it looks like they're here not "for the money" per se, but to trick you out of your money. In any case, that's what I got from them. I don't mean to imply they're doing anything shady, they're just not as up-front as they should be.
1.) limited item availability
2.) support barely reachable
3.) option to manage or view subscription not visible in my account, still automatic payment occurs
= not recommended
We're really sorry to hear about these issues and appreciate you bringing them to our attention. This isn’t the experience we want for our users. Our team will be reaching out shortly to help address your concerns and make sure everything gets resolved.
Used to be a really good app, but not anymore. Since recently, they won't refund you anymore for products that customers want to return. This means it will cost you money anytime a customer wants a refund, making dropshipping with Zendrop not profitable anymore.
We’re sorry to hear about your recent experience, and we understand how frustrating this can be. Your feedback is important, and we apologize for any inconvenience caused. Our team will reach out to assist you further and work towards a solution. Thank you for your patience.