Reviews (2,505)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective post-sale communication, which enhances customer satisfaction and boosts sales. It is easy to use, featuring impactful SMS marketing tools and versatile email templates. The app is also noted for its excellent customer service and smooth integration with existing systems. Merchants appreciate its robust functionality and reliable support, making it a valuable tool for email marketing.
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This won't let me use a gmail address as a business email. My business uses a gmail account...
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us.
The reason we require a paid or unique email domain for verification is to ensure the authenticity and credibility of business communications. Free email services like Gmail are commonly used by individuals for personal purposes, and they can be easily created without much verification of the user's identity.
On the other hand, a paid or unique email domain (e.g., yourbusiness.com) typically demonstrates that the email is tied to an actual business, offering greater trust and security for customers and partners.
We're in touch with you over an email to help you with the best solution and we certainly look forward to earning back your trust back in our platform with our support.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Team AfterShip
Really disappointed with this app, it pushes features and notifications automatically. Even the basic functions do not function at all. It seems that they are aiming for everything and achieving nothing.
Hello,
Thank you for your feedback. Our app is designed in such a way that you have the option to disable the features that you do not want to be published. Please help me understand where exactly are you facing trouble and I will be more than happy to help.
Thanks
Team AfterShip
The service today was horrible. I asked very direct questions and all I got back was, you can do that. It wasn't until I said that their service was terrible did they FINALLY give me a direct answer to a direct question
I've had this APP since March and WAS very impressed with the features and customer service and I recommended this app to other people. The customer service at the time seemed really good. The automated features seem to work well. It was also FREE. Shortly after I got the app I saw they added new plans and I asked them if this applied to me and I was told that I along with others would be grandfathered in and we wouldn't have to worry. Today everything has changed. Where the system really fails is the options for sending emails or newsletters. I was sending emails (maybe once every other month) to under 1200 contacts, No issues. In fact my quota is 3000 emails and I'm only at 47. That's right I'm at 47/3000 emails. The home page makes it seem like I'm good to go....but it's misleading. What they don't tell you is you're limited to 600 contacts and if you want to send more you have to pay them. I even questioned them on their policies in the past and I was assured that I would have no issues whatsoever. Today- without any WARNING.....it wants me to upgrade my plan. I was never given any warning on my home page or by email that they were making these changes. Their customer service is lacking. They seem quick to respond but can't seem to offer any immediate assistance. Very poor business practice and customer service to change policies on existing customers with no warning. UPDATE- They reached out to me to offer 2 months free and 40% off for one month. That doesn't really solve the issue. You'd be better off to use another app for emails like newsletters.
I really want to give this more star's but I think there is something wrong with. it. On my most recent campaign I had over 8k Subscribers yet I got 0 clicks on the push notifications. I have sent over 24k emails with Automizely and my click rate is lower than .5%. I Installed another App which only has 300 subscribers and I got 25 clicks running the first campaign. I LOVE Aftership Returns Center & Tracking, but this app needs more work.
All your emails and texts now have to be reviewed by them before sending. It took one of my campaigns 3+ hours to be approved. By that time my sale was over when it went out to my customers. You can't send out a last minute newsletter anymore. Support had no sense of urgency to get my campaign reviewed asap. Also no resolution of crediting back for those emails that were wasted.
Thank you for sharing your feedback with us.
First of all please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users.
For email content review, we would like to inform you that, as per the latest GDPR guidelines, the content of emails sent to customers must be reviewed first and then sent.
Please be rest assured the review will be done at the same time and emails will be sent if the content is right.
It will not delay any of your campaigns.
Also, for your wasted emails, one of our Automizely expert has sent an email to you so that we can resolve that issue for you.
Regards,
Team Automizely
Not only is the app brilliant, tons of features to help effectively market your business but the support is also top notch. Edit: Dropping to 3 stars after some usage the app is very glitchy. Emails don't send, pop ups don't work and work randomly, customers discount codes not working. Support used to be good, now its just "I need time to look into this" and you never hear anything back, nor are problems fixed
Customer Service from Karan was amazing. I literally would not have been able to fix my problem without Karan. However, the app itself is a bit confusing on a mobile device.
Thanks for your valuable feedback. We are glad you liked our app and customer service.
Please accept my apology for the experience difficulties with the mobile version.We are working on our mobile version app to make it more user-friendly.
We are eager to know how we can make your experience a 5-star one.It is always nice to understand your requirements so we can meet your expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com. We are available 24/7.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team Aftership
Sadly never got it working. Their support is all over the place - over the course of a week i had to re- explain the same issue to 5 different members of support. One member would tell me the situation is complex and needs 48 hrs - When I messaged the next day to check the progress to a new support member, I would have to start from the beginning. Repeated this process 5 times.
It is really unfortunate that your issue was not dealt with utmost priority. However, this is not the experience we want to provide to our users.
You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Your feedback for support members has been duly noted and will be discussed further for correction.
We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly.
We regret the inconvenience caused to you.
Regards,
Nitish
Team Automizely
My abandonment emails aren't sending properly (when I do test the email). Also, takes forever to send. Personally, for me, it's not worth it.
It is unfortunate to know that you did not have the best experience using our app.
We are assigning a support executive to provide you assistance and make your experience with the app useful.
Please check your inbox, as we will contact you via email shortly.
We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@automizely.com
We regret the inconvenience caused to you.
Regards,
Neelima Aggarwal
Team Automizely