Reviews (264)

Overall rating
2.3
Counts per rating level
  • 24% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 17% of ratings are 3 stars
  • 18% of ratings are 2 stars
  • 29% of ratings are 1 stars
October 21, 2024

Was hesitant after reading some of the reviews but after putting through some sales in test mode it has worked for me so far. It didn't provide a download link at Checkout (even though I have that option checked in the settings) but an email came through very quickly with the download link which worked fine.
The other plus point is the file size limit being 5Gb which I doubt I will ever need but it's nice to know i'm not restricted like in some other apps.

Tangerine Sounds
United Kingdom
28 days using the app
April 14, 2024

Generally the app works well, I've been using it around 5 years, however there are a few issues and things that could be improved.

1. There have been several occasions where downloads have not been sent for a few hours and this has cost me time and stress trying to fix it although it did sort itself out in the end...

2. The main thing that could be improved is adding the download links into the customer account page so customers can download again in future. I'm regularly getting asked if I can send download links again because a customer has changed computers and lost the emails etc. This is a huge pain if the customer has 10+ orders and i have to send one at a time!

I have found a workaround for this though! If you open up the list of customers orders and select them all, you can mark them as unfulfilled and then mark as fulfilled again. This will send all of the emails again in one go! You may want to uncheck 'send notification to customer' otherwise they'll get a 'your order is on the way' email too which is not needed!

3. There's no way for a customer to download all files in one go. A zip file would be nice. For example if they buy 50 digital products in one order they will need to download all 50 from different links. It would be much better if it could generate a zip from all of the files and create a single link for that.

Hope this helps!

Rewired Records
United Kingdom
Over 8 years using the app
November 14, 2022

Funktioniert soweit ganz gut. Ist es möglich 1 Download pro Kauf einzubauen?
Bis jetzt leider noch nicht. Die Anzeige direkt nach dem kauf ist nur auf Englisch möglich, mehr Einfluss auf das Design wäre auch nichtt schlecht.

FABIG-ShopBox
Germany
Almost 2 years using the app
February 2, 2018

Has been working great for me, the only problem I have is that I have some "mixed" products (i.e. products containing a physical good that needs to be shipped + a digital good). Right now the digital good doesn't get delivered until the physical good is shipped. I'd LOVE it if this app could ship the digital good right away, and leave the order partially fulfilled until I ship the physical product.

Shannon Brinkley Studio
United States
Almost 2 years using the app
January 20, 2022

It works great for me, but it would be even greater if you could add the feature to upload multiple files per item/product. Please and thank you!

Patterns by Lucia
Italy
Almost 2 years using the app
Shopify replied January 31, 2022

Hey, there! Thanks so much for the feedback. We're happy to hear that you're enjoying Digital Downloads!

Your suggestion regarding multiple uploads for products is a great idea! I'll be sure to pass that feedback to our development team, so they can look into making that suggestion a reality!

Thanks again for your time, and please let us know if you have any questions. -Imogen, Shopify Support

November 14, 2017

Its free. Ok. Does what it says on the tin. I have used for over a year with great results. Can track downloads and see who has downloaded what, but it is a bit clunky. Would love improved tracking and analysis. Neater layout options for non technical person would also help.

Styleintelligence
United Kingdom
Over 1 year using the app
January 6, 2022

Worked well so far. Didn't have any issues. Download page styling options would be handy to have in settings.

The School of UX
United Kingdom
Over 1 year using the app
Shopify replied January 13, 2022

Hey, there. Thanks so much for writing this review and sharing this suggestion. We can see how being able to customize the download page would be a useful feature and we'd be happy to share this feedback with our development team for future considerations. Cheers! -Elias, Shopify Support

June 2, 2016

Easy to use and a good free app to get started with. Does have some limitations as you can't bulk upload files etc but does what it says.

Maplogic
United Kingdom
Over 1 year using the app
January 19, 2024

In general satisfied.
I just wish there were more settings and a better overview panel on what's uploaded to each product.
My customers do not do well with Zip files... I would like to have the option for them to download the images individually.

SVGix
Denmark
About 1 year using the app
March 3, 2024

Super application mais désormais "non disponible" depuis la mise à jour Shopify : "Digital Downloads doit être mise à jour par le développeur d’application. Contactez-le pour obtenir de l’assistance ou désinstallez l’application."

Ange de Gaïa
France
About 1 year using the app

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