Reviews (108)

Overall rating
4.1
Counts per rating level
  • 67% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 17% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting membership fees and managing annual charges for VIP customers. It excels in controlling access to exclusive content and structuring membership programs. The support team is praised for their responsiveness and expertise, often performing code adjustments and offering detailed guidance. Features like proactive code installation and a live chat enhance user experience and app performance.

Edited April 23, 2019

It works, but only on the most basic levels. So many things you can't change. Customization is basically non existent. If you want a little bit of modification off the extremely basic package, then you should use some other app. Here is just one example. We would like to have the name of our new customer in our confirmation email sent to us- the merchant, when someone signs up for a membership. The confirmation email reads- "Good news, someone subscribed. Feeling the love, a new member just signed up." Instead of being cute, we would prefer the email provide information. But that is just a small thing. Dates, discounts, other changes are non existent. So if super basic works for you, then this app is probably ok, but if you want it to really work for your business, try something else.

TAD COFFIN TECH
United States
10 months using the app
BOLD replied April 25, 2019

Hi there - thanks for your feedback, it's much appreciated!

We'd love to discuss this a little further if you're open to it! We're always looking to improve our apps, and make sure they work for our users as best they can.

I see that you currently have a ticket open, so if possible please let us know if there's a best way for us to reach out to you, and we'll be more than happy to do all that we can to help! Thanks again.

Edited May 25, 2018

I submit a currency problem to Bold team, and i did not receive any reply by them. It's been a week and start charging me. If the team can not solve the currency problem, BOLD should tell me asap instead of endless waiting and hard to find the live chat.

i give the team 2 star

Refinstitute
Taiwan
26 days using the app

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