Reviews (685)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer satisfaction and retention through easy subscription management and features like recurring billing, product swaps, and trial periods. Its intuitive setup and seamless Shopify integration ensure smooth website performance. The responsive and effective customer support is also frequently praised, enhancing the overall user experience for merchants looking to improve subscription services on their e-commerce sites.
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Nice lil' app, there is some room for improvement in the setting's UI from my point of view but it does the job really well. Plus, it's now translatable for website that have multiple languages, which is nice!
Migration took longer than expected due to legacy issues we had with our theme and various old apps we had installed.
The team did work with us closely to resolve issues encountered every step along the way.
There are features that were required features we were missing along the way and most of them were released within 2-3 weeks and some have not been implemented. Overall, the app dashboard is easy to use and the live chat is prompt in responding to queries as well.
Thank you for sharing your experience with the migration process to Subify. Your feedback on the features is invaluable to us and keeps us going for the better. Should you have any further feedback, questions, or need assistance, please don't hesitate to reach out.
getting help from a person was a little to much wait time for my liking
We're sorry you had that experience and we'll make sure our team reaches out to you super fast in case you need support again.
Great app and interface to work with. Still missing a few features but overall covers the basics. Customer support is outstanding.
Thank you for your review and for highlighting the strengths of our app and customer support! We're glad to hear that you find the interface user-friendly and that our support team has been outstanding in assisting you.
We appreciate your feedback on the features currently available in Subify. Our team is constantly working on improving and expanding our app's capabilities to better meet the needs of our users. We'd love to hear more about the specific features you're looking for, so we can take your suggestions into consideration for future updates.
Your experience and satisfaction are our top priorities, and we're committed to making Subify even better with each update. If you have any further feedback, questions, or need assistance, please don't hesitate to reach out.
Thanks again for choosing Subify and for your constructive feedback!
Great support, didn't end up having the capabilities we required but I was able to find that out quickly due to their support staff being readily available.
Rating four stars as they didn't have the functionality to build a box for my customers and subscribe. It seems like a great app for subscriptions otherwise.
Thank you for taking the time to leave us a review! We're glad to hear that you found our support staff helpful and readily available. Providing efficient and responsive customer service is something we take great pride in.
We're sorry to hear that Subify didn't have the specific functionality you were looking for in terms of building a box for customer subscriptions. Your feedback is invaluable to us as it helps us understand where we can improve and expand our features. We are continuously working on enhancing our app's capabilities and will definitely consider your needs in our future updates.
If there's anything else we can assist you with, or if you decide to give Subify another try in the future, please don't hesitate to reach out. We appreciate your honest feedback and hope to meet your business needs better in the future.
I found it a bit tricky to get started with and the first 2 customer service folks I had were not great. This morning Delaram helped me and she was a total rockstar. Understood exactly what I needed and helped me sort everything! I'll stick with the app just because of her.
Thank you for sharing your honest experience with us. We apologize for the initial challenges you faced in getting started and any shortcomings in your early interactions with our customer service team. We strive for excellence in all aspects of our service, and your feedback is crucial for us to improve.
That said, we're absolutely delighted to hear about your positive experience with Delaram! It's fantastic that she was able to understand your needs and help you sort everything out effectively. We're proud to have team members like her who can turn around the experience for our users.
Your decision to stick with the app because of her assistance is a great compliment to us and motivates us to continue providing top-notch support. Please know that we're here to assist you at every step of your journey with Subify, and we're committed to ensuring a smooth and positive experience going forward. Thank you for choosing to stay with us!
I just discovered Subify last night and I had multiple questions about the service. I used chat to communicate with Subify representatives this morning and all of my questions were answered promptly. Melika was very helpful and informative. I am now in the process of setting up my subscriptions and it seems easy enough. If I do have any difficulties I'm sure Melika will be there to assist me. Once I start actually using the app I will leave another review. Looks exactly like what I've been looking for at the moment.
David Morris
Shea Medgine Body Butter
Hello David! It's incredible to hear that you've had a positive first experience with Subify. Sure, dive deep into your subscriptions and if you need any more assistance, you can count on us. Also we'll pass on your kind words to Melika.
So far so good. The live chat rep. has been extremely helpful in walking me through the process. Subify makes it easy for customers to manage their subscriptions.
Thank you for sharing your experience with Subify! We're delighted to hear that our live chat support has been instrumental in guiding you through the process. Our team is dedicated to providing real-time assistance to ensure a smooth and hassle-free experience for our merchants.
It's also great to know that you find our platform easy for customers to manage their subscriptions. We've worked hard to create a user-friendly interface that simplifies subscription management, and your feedback confirms that we're on the right track.
very helpful with the set up, first day using the app, thanks to the online chat team
We appreciate the time you took to share this with others. We're here to make sure the rest of your experience continues positively!