Reviews (3,014)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration, which simplifies order management and customer interactions. They praise its real-time order tracking system that enhances customer trust and engagement, driving increased visits and sales. Additional features like fraud protection, responsive customer service, and customizable marketing tools are also valued. The commitment to carbon-neutral delivery options appeals to eco-conscious consumers.

March 27, 2025

A very slick channel, easy to edit, customers enjoy using it and the ease of checking out.

Unfortunately if you use, say infinite options because your catalogue is super wide rather than deep, and the ridiculous 100 variant cap is quickly met, shop will not work. and of course to upset customers who didn't get what they thought that might, it's all merchants fault according to shopify.

As soon as shopify gives all it's merchants the options of making more than 100 veriants I'll launch shop again. until then, they'll just keep shooting themselves in the feet thinking all stores sell 3 variants of stuff.

Southshore Adornments
United Kingdom
About 2 years using the app
February 17, 2025

This app is great with exception of Shop Advertising campaigns, they offer campaigns base on the sale with a ROI that you select but it is a lie , as i just had a sale for $470 and they charge me $360 for advertising charges and my ROI was 2.5 . So $360 is not an ROI of 2.5 .They anwser that in the small letters the ROI is not guarantee and they will charge you what they want and if you cancel the sale they will also charge me the $360.

Amalia J & Boutique
United States
Over 3 years using the app
February 15, 2025

Can´t install it nore activate Shop and there´s no point of contact to clarify

Aesparel
Germany
Almost 2 years using the app
April 3, 2025

Bella come app, peccato che scaricandola su smartphone non c'è la possibilità di metterla in italiano...
dovreste pensarci visto che ci sono negozi italiani che usano shopify.
Peccato!

Levelbraap
Italy
Almost 2 years using the app
December 5, 2024

We have been working on our Domain Issue since October 30, 2024 and everyone keep telling us the same words: "I can confirm that your domain issue has been escalated and is currently being handled by the domains team." However, we are in December and no results yet on our Domaine Name being updated and corrected. This ticket number given to us should have been escalated to a Manager's Desk as top priority by now. I am trying to get my business up and running and no one on Shopify's team seem to care about the urgency of our business situation. Their support system is poor poor poor!

Double Serenity
United States
Over 1 year using the app
December 17, 2024

For a customer once logged in via Shop, there is no normal way to logout. So if you want to use a different email address there is no way to go to the normal checkout. You can only “switch Shop accounts” so you have to create a new one. Not very user friendly. We uninstalled the app.

Trail.nl
Netherlands
About 1 year using the app
May 12, 2025

Man ist immer beim anpassen da die Übernahme von Einstellungen in Shopify ist nicht immer 1:1
Bitte helfen uns Lösungen zu finden
;-)

Princess Janniot
Germany
3 months using the app
December 2, 2024

Having extreme trouble launching the website. Every time I fix something it says something else is wrong

Angel Mak
United States
7 months using the app
January 7, 2025

It doesn’t let me customize it on the app.

ForeignDrip
United States
6 months using the app
October 28, 2024

I like the app but the customization options are very difficult to use.

One-Click Supply Co.
United States
About 2 months using the app

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